Verizon — Local services in Beckley

Michael was very helpful and patient with this dirty ole hippie! Helped me get everything set up and working properly, quickly I might add! Would’ve taken me weeks to figure it all out. Truly a blessing when I needed one!!!

I had to come back on here because while Michael was great and I want to be clear, I do not feel like he tried to mislead me in any way. I believe that he believed that what he explained to me was going to happen, was the way he was told/ trained on how it was supposed to work. So I do not blame him at all. There is obviously just some sort of training opportunity here.

That said, I can't call your number and get the phone to ring at your actual location. You are a PHONE company who set up and services my PHONE I can't call CALL and get a PHONE line to ring at your physical location- you heard that right, correct?!?!?!

I tried and tried and no matter which of the 3 options it offers, none of the 3 will ring to your location!!! I've just spent over an hour texting with Verizon customer service, who I had to ask multiple times to leave me alone, and stop messaging me to the point of where I feel like I was harassed. After multiple times of me asking them to stop messaging me, trying to end the conversation, saying "please stop messaging me...you're just making it worse". If you can't put me through or give me a number that will actually get me to the physical store location, I don't want your help. I will have to drive there after work in order to speak to someone at that location (which again, just seems insane to me in the year 2023). And then eventually, I literally had to type "Leave me the 'f' alone!!!!!!" before they finally stopped. I have NEVER!!!! Straight up livid! You need to speak to this customer service representative and do some additional training.

And don't even get me started on why I am trying to speak to Michael in the first place...when my mama told me don't believe in things that are too good to be true, I should've listened! I already had the Disney Bundle when I signed up for Verizon's service/ phone, which I paid $21 a month for. Michael told me that I could add that same bundle onto my Verizon account and it would only cost me $10. And that I didn't even have to do anything, that it would automatically switch over....What? No way, that's amazing!!! Right? - WRONG! (and he did say tho that if you have any troubles with that to give him a call...well Michael, wish I could buddy)- so if you're thinking that's too good to be true, well you'd be right! I was billed for my "old" package thru Disney and my new package thru Verizon both, so double billed, something that was supposed to only cost me $10 last month has now cost me $31...called customer service at Disney last week when I saw I was billed for both. I tried calling your location first but oh yea, that's right -your phone number doesn't ring at your location and there is no way to leave a message or anything to try and get a hold of you. So I had to cancel my "old" package with Disney. Once I did that, then had to set up new passwords for the Verizon bundle...and guess what? Their bundle is NOT the same bundle - my "old" package was NO ADS on Disney/ Hulu/ ESPN and now on my new package, yup, you guessed it -my Hulu has ads. Ads may not be a big deal to some people but they are to me.

I had cancer last year, I do not have the time to be wasting the time I have left...

Sold me an upgrade for Verizon knowing my service address wouldn't even have any service at all except something called extended roaming with only calls and sometimes texts at my address. I have to drive 26 miles to use data. AND THEY KNEW THAT!!!!!...NOW THEY HAVE ME IN A CONTRACT WITH A BRAND NEW PHONE AND I CANT GET OUT OF IT!!!,.....I have always had Verizon and NEVER been in or traveled in a place that I didn't have service through them!!! Thing about it is they know but upgrade me anyway, my old phone was completshattered. AND TO TOP IT OFF, THEY COULDN'T RETRIEVE THE LAST 3 MONTHS OF ME JUST MOVING HERE OF MY INFO,PHOTOS ETC.....EVEN SAID IT WAS MY FAULT,BUT I KNOW I HAD ALL OF MY...

I bought a phone off the Verizon website and took it to the Beckley store to have them help me set it up. Pauline was very helpful and efficient and had me going in about 30 minutes. Unfortunately, the phone turned into a brick the next day. Took it back to them. (It wasn't their fault, just a bad phone) Aaron and Michael were just as helpful as Pauline. Michael got me on the phone with Verizon customer service and we explained that the phone was unusable. Verizon overnighted a replacement phone at no charge. This one works perfectly, with two other associates setting up the replacement phone for me. I have rarely seen better customer service anywhere. Thanks to...