Extra Space Storage — Local services in Bedford

Despite my one-star rating, I want to mention how great the on-site staff is. The on-site is fantastic and always have been. My problem is with the corporate office and their lack of ethics. I chose this storage place because of the rate that they were advertising, which was $28; insurance raised it to $39 a month, which was fine. When I spoke with the salesman, he said that he will throw in the lock for free and that corporate gets mad at him when he does that, but he’s “that committed to hooking me up.” I thought that was such a bizarre thing to say. Then, four months later, my rate shot up from $39 to $66 without warning. I called the office and they tried to tell me that rates are always going up at every storage company and I said that’s not true, or they would all be too expensive to use. When I said that I will send a complaint to the BBB, the girl on the phone tried to lie to me and tell me that it costs money to do that, which it doesn’t. I then said that if a manager doesn’t call me back with 24 hours, I will submit a complaint. A manager called me back that same day and tried to tell me the same thing. I told him what the salesman told me about the lock and that this looks like a case of bait and switch. He said that since I want warned about the rate increase, that he would lower it back down to where it was, but then the next month, it would stay at $53 (my insurance included) because that’s the lowest he can keep it. Nine months later, my rate went up again by $6. So when I went in to close my account, I spoke to Torrah, on site, and she was fantastic. She was very helpful in helping me close my account without any issues. Also, she looked at the history, and turns out I was charged for the lock anyway! So, the salesman lied to me. Between the lying and weird comments, you need to fire him if you haven’t already! So, Torrah said that she will refund me for the price of the lock since I was told that I was getting it for free. Torrah is great! Corporate office, get your act together and stop lying to people. From my view, what you did looks like a textbook case of Bait and Switch. And if a salesman, from any company, ever says a bizarre comment like that to me again, I’m going to hang up he phone and move on. I’m not...

Today, March 15, 2021, ZERO stars again!!! Thieves stole my 800 dollar catalytic convertor a couple of months ago, at Extra Space Storage. (Read below.) Nobody at Extra Space saw it. They have fencing and cameras but renters should not depend on those to protect your property. So, that was my loss. On March 7, 2021, I discovered my side window had been shattered on the same van. That will cost me 300 dollars to replace. Apparently, during the hard freeze, a limb fell from a nearby tree and shattered the glass. There were no tree limbs in the area 2 weeks after so I assume someone had cleaned up the area and had to walk right past the broken window. Nobody from Extra Space Storage bothered to notify me that my interior was being rained upon. This Extra Space Storage is located by the highway. In the year since I've been renting a space there, I've had many people follow me through the gate when I've gone to check on my van. So, what's the purpose of the security gate? Obviously, not for security. For me, renting from Extra Space Storage has cost me more than rent!! If you want your belongings safe, skip this place!! I have pictures to support my assertions. Not just disgruntled. Previous post: No stars!!!I rent a reserved parking space for my van. Someone crawled under and stole my 800 dollar catalytic convertor!! They have cameras but no record of who did this!! No phone call. Not a safe place for storage!!! Stay away!! Update: I was invited to call the office and talk to a rep for Extra Space. I have done so and have not heard back. 1/7/2021. Update: I spoke to a representative from Extra Space. He was polite but offered no reasons for this post to be removed. The facility has barbed-wired fences and cameras. But if you want your valuables to be secure, find a more secure location, this location is...

I wish I could say that my experience was as great as the other reviews I have read. However unfortunatly from day one I was not to over impressed. This was the first and last time I hope to have to strore anything outside my home. It was easy to sign up on line but when arriving at the office the paperwork process was not the most pleasent and the representive that helped me was rather short ... maybe had an off day ...

When we hit month 5 we were notifed that rent was going up ... really not an annual but after 5 months ... when I called to complain and find out ... I was simply told that is what we do ... they never offered to help me decide if maybe I needed a smaller unit or anything at all ....

I checked with the friends that referred me to them and yes in fact unfortunatly for them in a 1 year time they experienced not only one rent increase but three.

Honestly did not seem like positive business to me. We gave away most of our storage and kept only what needed to be and moved out.

Just remember to ask more questions so you don't feel like you got taken...