New York Pizza & Deli — Restaurant in Euless

Really disappointed. I called and found out the online menu was completely out of date. When I asked, they didn't have any paper takeout menus either. The employee said I should take a picture of the menu. When I arrived, I saw the outside building had faded paint and looked abandoned. When I came in, the dining area floor was covered with debris, and the tables legs were balanced with gross folded napkins that had clearly been there for weeks. The place was totally empty on a Saturday night and felt lifeless. I walked to the front, and the 2 employees were each to the far sides of the kitchen in the back. They did not see me or acknowledge me. From the counter, I looked back and saw one of the dining room booths and a large hole in it. Finally, I shouted hello. I received my pizza and drove home hoping the pizza would at least be good. Sadly, it was lacking sauce and was made with cheap ingredients. I was not excited about it. The price was the only good thing about it, I was wondering why it was cheap... They did not offer me Parmesan cheese...

Super disappointed in the pizza, I was expecting fresh ingredients. I ordered a 12" with alfredo and mushroom thinking it sounded like a good combo. To my surprise, when I arrived to pay, I was charged almost $15. When I asked about the price, I was told it was extra for the white pizza. I had no idea choosing a different sauce would tack on three or four extra bucks (And for what? Pizza already comes with a sauce and cheese). I also wish I had looked at the pizza before I brought it home, because that's when I discovered that they used canned mushrooms, as opposed to Fresh. I would have asked for my money back right then and there, because that's too much money for canned mushrooms, I've been ripped off. The pizza itself tasted fine, but of course there was no mushroom flavor, just substance. I'll be going to NYPD from now on, at least they use fresh ingredients and don't charge as much. Oh, and the pull on their cheese is real. Like...

Pizza is great and the restaurant has so much potential but it is not being taking advantage of. This location will be a prime location for families in the near future and with all the changes happening across the street it would only be wise to keep up with the times. The air conditioning system is ridiculously not working and there's fans everywhere blowing dust on everything. The paint on the walls hasn't been changed in who knows how many years the art on the wall is outdated and faded the window art is old and hasn't been changed. The booths are so old that the fabric takes you back to another era. I must say I am being very critical but it's only because I see the potential. Modernize the restaurant and put some of the money your making from your very loyal customers and friends back into the restaurant they will still come around even if the prices go up. Customer service is...