Williams-Sonoma — Local services in Bellevue

I placed an online order for a Breville Nespresso machine and received a call in the morning confirming my order was being pulled. However, when I arrived at the store, I was informed that my order had not been fulfilled. Despite having already been charged and never receiving a cancellation notice, I was met with mockery, confusion and resistance from several team members when trying to clarify the situation.

When I mentioned the confirmation call, the manager, Kirsten, responded dismissively, loudly insisting that they never call customers. Rather than working to resolve the issue, she cut me off and told me to stop talking so she could hear from the stock associate. Fortunately, a kind stock associate stepped in, explained the mix-up, and sincerely apologized—something I had not received up to that point.

Respect and professionalism should be a given in customer service, regardless of the situation. This experience left me feeling undervalued as a customer, and I will not...

I returned a gift I had received and did not have a receipt but the labels attached to the item and packaging were clearly from William Sonoma. The manager was called and it seemed as though they were questioning if it was their product. The manager never looked in my eyes or spoke to me but talked directly to the clerk helping me. I asked if I could have a gift card knowing that I didn't have a receipt. I was told that the transaction could not be put on a gift card and I had to spend the credit immediately. Although I had an appointment I needed to get to I made a run through the entire store and randomly picked out something that equaled my credit. Now when I look at that item I get a negative feeling of the experience received at William Sonoma. I will never shop here or consider buying anything on a wedding registry. The charge enough for their product to afford those that provide good service. Maybe the rent...

We generally like Williams Sonoma.

However, this specific location has some issues. They are in a dog friendly mall (not just service dogs but all well behaved dogs are allowed) but don't allow dogs. They cite it is company policy.

However, we were just at the University Village location without issue and we have been the the Portland, Chicago, NYC, Phoenix, Boston, Philadelphia, Los Angeles and many more stores over the years. Not a single issue with our well behaved dogs.

I have zero issues with a no dog policy. I have issues with a no dog policy that seems to be only applied at one store -- in a dog friendly mall no less -- in the over 25 we've been to. Either have a...