W Bellevue — Hotel in Bellevue

PLEASE READ SOLO FEMALE TRAVELERS (or anyone really - it applies to all). On March 10th I was checking into the hotel around 11:25pm. By 11:35 I was texting my friend frantically about how I was undressed in my room when a man attempted to get into my room twice & while I had called the front desk, they had me on hold. ||That is the very short version of the events, and I’d like all to know this before I go into further details that you may want to skip out on. Again, I checked in pretty late into the night, I flew in from the east coast & I was tired. When I came in, the only person in the lobby was the concierge and a security guard, it was dead. When I was in the process of checking in there were 2 men who I assume were Guest of the hotel come and ask for directions on how to leave to street level. The concierge instructed them & they went on their way. I finished the check in process and spoke to the concierge for a few minutes, she was very friendly - I observed no one else before I left the lobby. I got in the elevator and went to my room, first thing I did was close the window blinds since I was advised there would be window cleaning through out the week. Then I started to undress to get into the shower. Already undressed I suddenly hear the unlocking sound of the door from when someone taps their card. The door goes to fling open but I had placed the latch on and that prevented this man from fully gaining access to my room. I ran to the door and pushed it back close. I’m in utter shock naked against the door and the only thing I can verbalize loudly is WTF. Then I hear it again, the tap of the card against the door and the room door unlocking. The man attempted yet again to get in and since I am already at the door I am able to shut it quicker. I stay there for a little bit to see if there is a third attempt. When I no longer hear anything, I run to cover myself up and call down to the front desk. Now the same concierge who checked me in answers the phone and the first thing she is asks is to put me on hold, I ask her to please not put me on hold because someone just tried getting into my room & she says ok but still put me on hold. This is now 11:35… all of 10 minutes since checking in. She comes back on the line a few minutes later and tells me they would investigate but it appeared to be an error from a mobile key I was given. I still don’t know what that means since I was never given a mobile key. I had a physical key that was just given to my at check in. She ask for a few minutes to continue investigating & that she will call me back. As I still sat there in shock I asked myself how is it possible that in the middle of the night when there are no guest in the lobby or a rush of people checking in that they give 2 people the same room and keys back to back. My senses told me this was not a mistake and it felt very intentional. If I were already in bed or in the shower this could have gone very wrong quickly. But I had the response time needed for that not to happen. I started to gather my stuff up to leave since I no longer felt safe. The concierge calls back up and offers apologies and to move me to another room. I tell her I am just going to leave & so I left. ||The next morning I call Marriot and explain the event that occurred and they opened a case detailing the events & sent it over to the GM. By late morning the GM, Irina Samarina, emails me offering me a cookie cutter corporate apology. That was to be expected. But then she disrespected the whole experience and negligence in her operations by offering a very special complimentary 1night stay at her hotel. let me get this straight - I had a 4 night stay booked at the W & left in less than 30 mins due to this event BUT YOU WOULD LIKE ME TO COME BACK FOR A 1 NIGHT STAY. The stupidity and disrespect of this line is overwhelming. If I wanted any sort of freebie I would have stayed and asked for the full 4 nights to be comped, not rush out of there. Needless to say I rejected the offer. If you made it this far please reconsider...

We stayed here for 2 nights on Friday April 18 and Saturday April 19 2025. We flew from Montreal, Canada for a quick weekend trip. Loved the central location, close to everything and downtown. Best part is being connected to so many restaurants and the large Bellevue Square mall, all shops can be accessed indoors through connecting skywalks. There is so much to do within just a few steps it can be overwhelming.

There is paid valet parking ($47), otherwise free self serve parking underground on weekends.

The hotel itself is super modern, slick, stylish and vibrant. The lobby area and bar transforms into a nightclub basically over night but if you are staying on the upper floors you will not hear a thing. We had some trouble checking in, as our reservation was initially booked by someone else and the staff had to keep us waiting for quite a while before we could get to our room. They offered free water bottles while we waited then we got coupons for free drinks at the bar along with a food coupon if we wanted to eat at one of the restaurants.

We were on the 7th floor in room 731. It has 2 queen size beds, a large couch area you can lay on close to the window and huge bathroom with enormous glass shower. The toilet is in a separate closed room. I loved how open concept the design was, you can shower with the doors open in full view or choose to use the sliding doors for more privacy. The amenities provided were top notch luxury - there is a bottle of face wash, body lotion and bar soap at the sink. Then in the shower, you have "Davines Momo" shampoo, conditionner and shower gel. All products were new and fully restocked, you get full bottles of products, nothing half empty or previously used. There is a card in the room stating you can take a bottle home for a fee of $45 or buy these online.

In terms of comfort, bedding, mattress and pillows were very comfortable and I am usually difficult in this department since I suffer from back issues.

Only complaint is the light switches which work on sensors, we had a hard time figuring this out and particularly the toilet area had a sensor where the light always came on whenever we walked in. We asked the front desk about this and they even sent a mechanical guy/engineer to assist but they could not disable the sensor or change it. His suggestion, which I had already tried, was to cover the light panel with a piece of tape or paper. We tried this, but to no avail, whenever we used the bathroom in the middle of the night, the light would still turn on. This is blinding and a real disturbance. It can be hard to fall back asleep when this happens, and bothersome to other people in the room too. I am wondering if there was another sensor in the ceiling or elsewhere, we just could not disable it.

If anyone is reading this working at W or Mariott, please please come up with an alternative or fix. It is a real pain to have lights going on and off when you don't...

I stayed at the W for the first time this past summer and had an incredible above and beyond experience there. The customer service and room service was beyond a 10. Not only did they treat me with very well, but they also upgraded me to a very very luxurious suite. So when I thought of what hotel to book for our usual mini family vacation, I thought of the W of course! My experience this last time around I won’t be coming back. Here are a few other issues that I felt weren’t even close to the standards of my previous day. I booked a Christmas package called the wrap I think and it had $100 gift certificate to Bellevue collection and a 1 PM checkout time. Also a 1 PM check-in time. On the day of I called to confirm the check-in time and they said your room isn’t ready and it should be ready sometime around 1 PM. The early check-in time is one of the reasons I like your hotel and the late check out as well. That night we ordered room service and knowing that it’s a whatever whenever experience I called waiting on hold for 25 minutes just to talk to somebody to order the food. So we ordered a few things that were not on the menu cheese pizza and a plain cheeseburger. When room service arrived to the room about 45 to 60 minutes later, as my starving boys continue to ask me when the food is coming, I get the bill. I ordered A mini cheese pizza a cheeseburger with just cheese meat bread and ketchup they came with french fries and the roasted beet salad along with a few sodas. The bill was $90. My past experience, the bills were over price but expected at a luxury hotel, but this was extravagant. Not to mention the 24% mandatory tip that was already included in the bill plus a line to add a tip to the current bill. Not only was this not mentioned to me upon check-in or when I called to order the food or when the bill came for me to sign. Quite a shock for such a simple meal that really should be around $60. We sat down to eat our dinner and the french fries were cold and the pizza was also lukewarm and the cheese looks like it been dumped upside down or dropped and put right back on the room service order and sent out. That pizza was $20. I contacted the front desk/whatever whenever line and let them know. The guy asked if I wanted them to send up a new order of french fries or pizza. My kids are starving right now and at this point I’d have to abandon the food and go find food somewhere else . So I told him we’re just gonna deal with the pizza but...