Sleep Number — Hotel in Bellevue

This is for the Bellevue Square location just outside of Norstrom and Taco Del Mar. You will need to park your car and walk into the mall to get to this storefront.

*Update after the 100-days trial.

A few things to know before this investment. We got the Queen 360 bed, costing $11,000.

The responsive air is useless. AND you can't turn it off if the bed has heating and cooling. DO NOT buy the 360 anything. It is new technology and the cooling and heating shown at the storefront is NOT the same as the one you're buying. Do not trust the people that deliver the bed initially. They are not "technicians," so take pictures and make sure they go through the entire network setup and full diagnostic before you let them go. The process should take at LEAST an hour or 1.5 hours. If it is less, they skipped something in the steps. Do not buy the remote OR any of the pillows. They are a couple hundred bucks a piece. The pillows are cheap, and the remote will interfere with the free app that you will automatically have installed on your phone when they install the bed. Additionally, do not buy the topper if they offer it to you. It is a $200 plain piece of foam without a cover. This is a deluxe air mattress with foam on top. The responsive air or any of those features will NOT work at all below Sleep Number 30. So if you need your bed like a hammock with responsive air and cooling/heating, do not get this bed with responsive air or heating/cooling. They will allow for a 1x time exchange, but that is it, whether the bed us a lemon or not. If you decide to return the bed, you will still have to pay for the base. You own it forever. The Sleep Number app will give you a score, but it's some random algorithm that is apart of the mysteries of the universe. I've slept 4-hours, felt horrible and it would give me a sleep score of 86??? Their Serice Team if you need help is entirely in Minnesota or working remotely in the East Coast so if you live in the PNW, you will need to call BEFORE 2:30p Pacific Time and most call times are at leat an hour because it takes abour 15-20 minutes to run a FULL diagnostic over the phone. Just wait for a sale on a holiday and get the basic bed. If you have ANY issues with the bed. Write down all of the details, record a video, and fet a senior tech to diagnose the bed. DO NOT settle for a regular tech, it's just an delivery agent pulled from his route to just problem solve it for you. They are no help and are not there to help. The snore feature doesn't work. Do not assume it will. The fans are noticeably LOUD for heating and cooling. The cool is not an air compressor or coolant. It pulls heat (when it works correctly) to help dissipate heat, and the room ambient temperature needs to be around 70.

Having said all this, the basic bed with 12in foam, the i10 worked out the best.

We went into the store just to "take a look." Yuriana helped us to find the sleep number for us, and we quickly figured out that my lady likes her side VERY soft, and I like my side as hard as a board. Unfortunately, we have been both struggling with sleep because of this. After going through all of various models and options, we landed on something that worked for both of us.

Only get this bed if you have very different sleeping styles.

Midas 1-star for the worse Customer Support and after purchase service. And failing to mention that the Responsive Air does not work below 30. If you can just settle on a regular hybrid...

I want to start off by saying I had no issues at all with this specific store or employees. It just happens to be the store I bought from. I’m wanting to review the bed itself along with the company as a whole.

In Nov 2021 I bought a Sleep Number 360® iLE smart bed with a FLEXFIT™ 3 SMART BASE. Fast forward to today, I notice that one of the magnet plates that keeps the mattress attached to the base had broke/detached itself from the mattress. When the bed is in any position besides flat it isn't connected to the base whatsoever. A bit of a pain but I figured it’s not a huge deal because of the warranty. Just got done with chat support to find out that my 2 year old $10k bed only has a prorated warranty. Shame on me for not reading the fine print. I expected more from a $10k bed. I need a new cover which will include the working affixing point but the warranty only covers 65% of it leaving me with a $238.21 bill. When I asked the representative “Is it normal for this part to fail on a bed that's only a couple years old?” His response was “Sometimes items with moving parts can be prone to issues.” I find it ridiculous that they produce and sell such an expensive item and when a part fails after a short time they just shrug it off and say moving parts are prone to issues? Maybe figure that out before going to market. I would highly recommend going with Tempur-Pedic over a Sleep Number. I had one of their beds with adjustable base for over 10 years and never had any significant issues whatsoever. When my remote controls failed they immediately sent me new ones free of charge. This is what I expect from a company like Sleep Number. Obviously I didn’t abuse the bed causing the plate to detach from the mattress. This is simply poor quality for a...

Very frustrated with our Sleep Number experience. We spent over $6,000 to get a new bed, sheets, pillows, etc., and with a delivery window of 9:00am-noon this morning we were up early eagerly moving around furniture, stripping beds, and preparing for the crew to arrive.

No show. I get a call from a dispatcher. The crew showed up to the wrong address and called the wrong phone number to reach us (turns out they were using my old address and phone number from when I bought my first SN bed about 13 years ago, and the sales rep didn't update it). OK--so I give them the correct info, and the crew is supposed to call me with a new delivery window.

Hours go by. Still nothing. I call dispatch and get their VM, so I call the actual store where we bought the bed to reach someone who I hope will have an inside track and more pull to get this fixed. That seems to work, as the sales rep calls me claiming the crew will now show up at 4:00pm!

Now it's almost 5. Still nothing. I call dispatch and find out that not only was the crew still trying to reach me using the wrong phone number but they were also calling me to tell me they were running too late and were calling it a day, so we'd have to reschedule delivery.

What the...?! We were FIRST on your list today! This was YOUR mistake, and this is how you handle it?

You know, we were pretty hesitant about spending $6,000 on a new bed, and that was before the pandemic hit and things got so crazy. But after being treated like this on top of it?

The order is CANCELED. We'll be looking for another use for our $6,000--I hear toilet paper is a good...