Courtyard by Marriott Seattle Bellevue/Downtown — Hotel in Bellevue

I have been loyal to Marriott for over 30 years, but this hotel stay has me thinking that it is time to change brands. They charge a premium price for delivering horrible service!

We checked in and were given instructions on where to park our car. When we got to the point of trying to open the parking gate with our card, it didn't work. I pressed the intercom button to ask for help. No answer, but the gate opened.

The first night, we were the only ones in the restaurant and had to constantly physically go looking for our waitress. My fish and chips were from the frozen food section of the grocery store, and my wife's club sandwich was made with standard deli meat. The hotel charged a double premium price for both!

At breakfast, they made it a point multiple times to tell us that the breakfast wasn't included in the room rate and even went so far as directing us to the Starbucks that shares the building. It was an Ok breakfast, but not worth what we paid.

Upon return to the hotel for our second (and final) night, the power was out. Practically all emergency lighting failed initially, and by the end of the outage, there was no emergency lighting at all! The staff's solution was to distribute round glow sticks everywhere, including the stairs! If you accidentally landed on one of them with your foot, you were going for a ride! No consideration or common sense was exercised for the safety of the hotel guests at all!

The front desk team was a joke during the entire stay. After the power came back on, I went to the bar for a beverage. A portly woman with a tattoo across her bosom on proud display informed me that they would not be opening the bar and that I could purchase beverages in the concession stand. Thinking that I would pay for it at the front desk, this IT professional quickly learned that an hour after the power was restored, the computer systems still weren't back online; seriously?

During the entire stay, there was no wifi at the hotel, just a note under our door, saying "sorry about the lack of wifi".

We paid a whole bunch of money to get a whole bunch of nothing other than a really bad experience from our hotel stay!

9/11/2025 - Update to my review after the business response: As you can see the business only responded to the power outage issue as is making a lame attempt to use it to hide the failures in the other services and concerns that I brought to their attention that occurred during my two day stay.

The parking lot issues on the first night, the poor dinner meal, the breakfast that they told me 3 times that they would charge for and poor service, and the inappropriately attired portly woman were not addressed at all. Let me make the attire situation a bit clearer. The garment that she had covering her was cut low enough to make a baby cry and so tight that it gave the impression that there was nothing being worn underneath. You might expect someone to be dressed like that in a $25 a night hotel, not a $200 a night hotel.

Most of all the safety issues during the power outage are being swept under the rug. Glow sticks in the stairwell on the middle of the steps? That's a slip hazard and yes, my wife slipped on one of them and fell.

They blame the lack of Wi-fi on the power outage, however there was no Wi-fi when we checked in the night before, so please help me to understand how a power outage affects service 24 hours before? The Hotel desk computers were still down 3 hours after the power came back on and the next morning Wi-Fi was down and Starbucks could only sell me coffee if I paid cash because of the wi-fi outage.

According to the PGE website, the outage was limited to the downtown area and lasted closer to 6 hours, not four as the business attempts to present it.

This is from another reviewer "Zero perks. No breakfast. It’s either points of a few dollars for f&b. “We’re a franchise so you don’t get anything.”

They hope to welcome me back soon? Nope, you are not getting a second chance at a providing the level of poor service that started at the...

My mother-in-law (MIL), sister-in-law (SIL), and I were at the Courtyard Seattle Bellevue/Downtown for one night in order to participate in a half-marathon the following morning. When we went to go to bed, there was a comforter (sans cover) for the sofabed, but there were no sheets. My SIL called to the front desk in order to get sheets. The front desk attendant, Sahara, said she would have the houseman, Sunny, come up to bring us sheets in the next few minutes. Sunny arrived at our room 15 minutes after ending the call with Sahara without any sheets. He then came into the room and began opening the closet and drawers in order to find sheets. He then indicated the sheets should have been in the same zippered bag as the one in which the comforter came. When there were clearly no sheets, he then said he would go down to check for the sheets with laundry. After 23 minutes, I called the front desk where I spoke with the supervisor, Seth after my SIL had called down a few minutes before where Sahara had said the hotel did not have any extra sheets available to us. Seth stated the miscommunication was with Sahara and Sunny. However, when I stated Sunny had come into our room, seen there were no sheets, said he would be going back to laundry, and we still did not have any sheets, Seth said he would send Sunny up right away with sheets. I also brought up the fact that Sahara had indicated there were no extra sheets in the entire hotel, Seth reported having empty rooms and plenty of extra bedsheets that were available to us. After gaining the names of the other individuals who had taken part due to not know the name of the front desk attendant or houseman at that time, Seth stated he would send Sunny up within the next ten minutes with sheets. At that point, my SIL had just gotten into the sofabed and did not want to wait more than a few minutes for sheets. Seth reported he would not be able to send sheets up right away but would be able to get them to us within ten minutes. At that point, I thanked him for his assistance, stated we would be going to bed due to having to wake up early the next morning. I also let Seth know I would be at the front desk at 6am the following morning and would want to check out with a supervisor. Seth then offered Courtyard Rewards Points rather than discounting the current stay. When I got to the front desk the following morning, there was no manager available. I checked out with Elizabeth who denied knowing anything...

I have been loyal to Marriott for over 30 years, but this hotel stay has me thinking that it is time to change brands. They charge a premium price for delivering horrible service!|We checked in and were given instructions on where to park our car. When we got to the point of trying to open the parking gate with our card, it didn't work. I pressed the intercom button to ask for help. No answer, but the gate opened.|The first night, we were the only ones in the restaurant and had to constantly physically go looking for our waitress. My fish and chips were from the frozen food section of the grocery store, and my wife's club sandwich was made with standard deli meat. The hotel charged a double premium price for both!|At breakfast, they made it a point multiple times to tell us that the breakfast wasn't included in the room rate and even went so far as directing us to the Starbucks that shares the building. It was an Ok breakfast, but not worth what we paid.|Upon return to the hotel for our second (and final) night, the power was out. Practically all emergency lighting failed initially, and by the end of the outage, there was no emergency lighting at all! The staff's solution was to distribute round glow sticks everywhere, including the stairs! If you accidentally landed on one of them with your foot, you were going for a ride! No consideration or common sense was exercised for the safety of the hotel guests at all!|The front desk team was a joke during the entire stay. After the power came back on, I went to the bar for a beverage. A portly woman with a tattoo across her bosom on proud display informed me that they would not be opening the bar and that I could purchase beverages in the concession stand. Thinking that I would pay for it at the front desk, this IT professional quickly learned that an hour after the power was restored, the computer systems still weren't back online; seriously?|During the entire stay, there was no wifi at the hotel, just a note under our door, saying "sorry about the lack of wifi".|We paid a whole bunch of money to get a whole bunch of nothing other than a really bad experience from...