AutoZone Auto Parts — Local services in Beloit

I visited your store yesterday to return a car battery that I ordered online and had delivered the same day on 01/27/25. Unfortunately, it wasn’t what I needed. I had the digital receipt in my email, on my account on your website, and in the order confirmation emails.

When I attempted to return it, an employee scanned the return barcode, but the system incorrectly stated that the purchase was over 90 days old—even though I had clear proof that I had just bought it last week from this exact store online. Another employee, who I believe was the manager, then assisted me and said he needed the receipt number or transaction number. However, neither of those numbers were on the digital receipt, any of the emails, or even in my account on your website.

I repeatedly showed my emails, my account on your website, and my digital receipt, but the employee kept insisting he needed the receipt number or transaction number without offering any guidance on where to find it. Instead of helping, he seemed disengaged, even picking at his nails while I was trying to explain my situation. He did though show me the computer screen where it kept saying that it needed the transaction number or receipt number and explained that he wants to help me but needs the transaction number or receipt number. Frustrated and unable to get a resolution, I left.

Once I got home, I used the chat feature on your website to contact customer service. Within three minutes, the representative provided me with the transaction number. If the employees at the store—especially the manager—had been properly trained to direct customers to the chat feature for online purchase returns or would’ve contacted customer service themselves to try to help or someone else that new where to find it instead of not helping find where it is at all or explaining where it is, it would have saved me a lot of time and frustration. As a single mom, I needed my money back immediately for my kids and me, and this experience was incredibly disappointing.

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This place was great!! I’m glad I stuck with the brand I normally go with, AutoZone. My 9yr old and I caught a flat tire 2 nights ago. I cashed roadside assistance to help as I was not sure how to get the tire from under my car. Well they put in the spare, added air, and the spares valve stem was bad. I did get home, but next day flat again. I noticed at 2 pm. So we walked round trip over 3 miles to get a can of fix a flat. I get to the corner, I had a choice of O’Reilly’s, Auto Zone, or advanced auto parts. They were all right across the street or kitty corner from each other. Well, I’m not sure which is cheaper but I usually go with Auto Zone so I went in there purchase a can of fix a flat and walked home and the hose broke off. I tried to glue it back on. I try to fix it nothing worked. I called and happened to chat with the manger Jeff, and after failed attempts making it work. I had told him what we’ve already been through and I really needed my car fixed that night and I had to get it to Walmart by 6 o’clock. Was there anyway since I live so close that they could help me out. Well he found a way to get me a new can of fix a flat, and I made it to Walmart at 605, Thank you so much. I am so grateful for the kind help and you going above and beyond to help us out. With the sun going down, we could not have taken that walk again, it was too cold. And without your help, I would not have got my car fixed tonight. Thank you again for your...

Very helpful staff. I went in for a air filter, serpentine belt and a 7 mm Allen wrench. Turned out all I needed was a C178 spark plug. Thanks for the help.... and not selling me all that stuff I didn’t need. My truck is running a lot smoother now, and isn’t, “missing,” like it has been. I started off at another auto parts store, I won’t mention the name but it starts with an N and ends with an A, only has 4 letters in the name... and 1 is a P. Anyway, they sold me new lug nuts and a 15V fuse. One of those little tiny ones, and the motor was still not running smooth. Auto zone set me right. No BS and no parts I didn’t need....