Aaron's Rent To Own — Local services in Belton

Our experience in the store was pleasant. The manager we worked with, after discovering we had some common grounds, was excellent.

That was the only thing pleasant about our entire experience.

Upon delivery of the living room set & entertainment center we purchased, we discovered that one of the lamps was missing a mirror piece and the couch had minor scraps and the seams were beginning to pull apart. We were promised a phone call to address both issues and never received one.

In the following few days, the TV we purchased began to turn itself off periodically. After addressing all possible solutions through the TV settings, I gave Aaron's a call on a Wednesday afternoon. "No problem, we can be out there Friday between 3 PM - 5 PM." Great, seems like they're going to get it taken care of, right? Wrong. Not only did they not show up, they did not bother to call and let my wife or I know that they wouldn't make it. The following Thursday, they showed up unannounced to take our TV and replace it with an "equal" temporarily. No big deal, right? Wrong again. They didn't bother helping us set up any of our equipment to the temporary TV.

Regardless of the above experience, in lue of our dryer breaking, my wife & I decided an easy solution was to lease a new set (washer/dryer) through Aaron's. Don't ask me why we thought it would be different this go-round. The delivery crew showed up on the scheduled date and time to install our new washer/dryer. After completion, one of the crew members approached me to let me know "he couldn't quite get the dryer vent to hook up so he kind of just left it up against the vent. It should hold for a little while, but you'll probably have to fix it." And on their way they went.

Yesterday, they returned with the TV I had previously had them pick up for repairs. During the set-up, one of the installers turned and asked me for the remote, to which I informed him that the last Aaron's personnel had taken the remote when they picked up the TV for repairs. He proceeded to argue with me very rudely, telling me that they wouldn't take the remote because "they probably wouldn't remember to return it." And again, off they went.

Today, after merely a week of owning the dryer they installed, when drying a load of clothes it squeaks so load that it can be heard outside of my house.

I will never do any sort of business with Aarons again, nor would I recommend their business to anyone else. I have had an awful experience, from simple customer service to the quality of the products...

One bag apple can spoil the whole bunch 😑

Over the years I have purchased and paid off a few different items through Aaron's at different locations. UNTIL NOW, my experience has always been exceptionally good. The management and staff have always been awesome and very understanding. This was the first time I have ever been left with a bad taste in my mouth from any interaction with anyone from Aaron's. The lady I spoke with was rude and condescending and a bit of an a$$hole. I have never not paid my bill or not paid off any of my accounts with them. She treated me like an overly aggressive collections agent trying to strong arm someone that hadn't paid their bill in months (3 days late because I was out of town on business and within the 7 day grace period) . . . And then told me it wasnt true that my bill had always been paid 😑 . . . Chelsea is the worst of the worst and if you have to deal with her I apologize because she clearly has zero customer...

The WORST experience ive had in my entire life ! The manager Paul was rude and unprofessional. Spent 725.00 cash on a bed and dresser,when i asked him to have his employees becareful and wipe there feet before entering the bedroom necause i just had carpets cleaned he became rude and then on day of delivery they never shoed up i called and he said he refused to deliver the furniture. Had to go down and have my money refunded. This guy is a joke he should not be managing anything ! He cant even manage his own emotions. He kept bragging how he was the General manager. I think corporate needs to take notice of all these negative review's posted on this guy and this store and come and straighten things out. I will use every social media outlet and my voice to tell about my experience there. Stay away from this Arrons...