Itronix ITS — Local services in Belvidere Township

I brought in a PS 4 to repair. Told me it needed a new part and that they had to order it. They never called me so I stopped in to check on progress. They said the part it isn’t. Another month or two go by with no word, I stop in and get the run around again. This went on for 6 months or longer and finally I gave up. I asked for machine back and was told give it another week, stopped in one last time and nothing. I gave up and left the machine with them. I honestly don’t think they had it anymore.

Don’t trust this business. Customer service was terrible. Never communicated. And ultimately I wasted a lot of time and a machine....

If I could leave a zero star review, I would. My 84 year old mother left an Amazon Kindle for repair on June 14, 2023 as the charge port is damaged. She has priceless photos of her late grandson stored on the device and it is important for her to retrieve them. After my mother making 2 phone calls and 4 visits to the store, we finally have her kindle back on July 25, 2024. Yes, 13 months and it’s not fixed. They had the audacity to charge $37.00 to get it back. I’m told it was the fee to diagnose it. We knew the issue going in. Extremely disappointing experience...

Chavo is a phenomenal employee, his charisma, expertise and professionalism is the best in the area. They conduct themselves like true masters of their craft, always put business over profits by recommending people to use warranty's instead of taking advantage of them.

These guys want your business not an extra 20 dollars off you. They also repair stuff in reasonable times and have built a reputation in the community for being the number 1 tech...