Planet Fitness — Local services in Belvidere Township

I'm a Black Card member who's been in gyms 20+ years without a single problem...until recently. Let me start by saying that I support Planet's business model and I've been very grateful to use my black card at locations all over the country, so please don't let this discourage you from joining other Planet Fitness locations. As some of the other reviews have mentioned, the staff but more specifically the management at this location seems to pick and choose customers to start a vendetta with. I've been approached by management twice, several months apart, while stretching on the floor in the stretching area. I always grab two mats, find a corner and sit down to do a series of stretches. Apparently this is a major problem. I was approached by the manager, told I'm not allowed to do my stretches without wearing closed toed shoes while I'm literally sitting on mats on top of the floormat stretching. Are you supposed to do yoga with shoes on? No, you will hurt yourself. The manager then told me that customers had complained about my small gym bag I literally wedged into the corner next to me. I asked who complained then the manager changed her story and said "Well, it wasn't complaints they were just inquiring about your carrying your bag." I was then escorted out of the gym, but not before another patron paused his workout to talk to me and tell me to "Shake it off. Keep your chin up." I felt humiliated and made to be a problem by the same person in charge of solving them. I don't know who could have possibly complained because I was there 15 minutes and essentially hiding behind the halfwall in the corner alone. This was the second instance like this. Recently when I inquired about this with a different manager I was told in a snark manner that "There's nothing we can do it's corporate policy." Never have I felt so judged and discriminated against in any gym or Planet Fitness as I have at this Belvidere location on multiple occasions from multiple staff. The only reason this review is two stars instead of one is because most of the employees are nice...just not most of the ones in charge. I highly recommend making the trip to any of Rockford's...

It is okay. The membership includes classes which are only available weekdays...not really useful if you work. It is fairly clean. Hours are good. Parking sucks. Machines are plentiful. Staff is friendly. Stay away from the water fountains. By far the grossest water I have ever had. Expecting a canned reply from owners but no real attempt to address anyones issues. Betting it will be the same reply ... "tell your concerns to staff" who do not have the ability to fix anything ... coming from the owners who do have the ability to fix things. Reviews are the customers telling PF their concerns. That is exactly what reviews are. Just an FYI ...I received a survey online and completed it honestly regarding the lack of classes. Said they weren't going to change anything and then asked me if I could give them a better review. What I took from all of this....they don't like honest or negative reviews but have no intent on doing anything to address the issues. Planet Fitness in Belvidere is not a terrible place but it isn't great either....

First day ever going none of the workers warned of the need of an Id for guests. Been going for two weeks now and this morning a lady Named Andy ( who had an attitude for no reason) told us we needed to have Id for guest. Which was a surprise since it was the first time anyone had informed me. Even though it was a waste of time and money, we still kept it respectful towards her and politely exit the building. Now I receive this voice mail that I personally see as petty and unprofessional saying and I quote “ If you bring any underage guests again we will downgrade your black card membership to a regular one” Now I sit here and think, first of all nobody says something to me about the Id, and a second after I am getting told that my premium membership is at risk. I see this as highly unprofessional and if I am paying for the premium membership I should of been told the details rather than getting threatened to...