Burroughs Service Co — Local services in Bennett

These guys are a joke. Complete shade tree operation. Untrained staff with ZERO customer service.

Firstly, the lady behind the counter, Lori, doesn't know a crescent wrench from a crescent roll and has absolutely zero customer service skills.

First vehicle I took to them sat there for 2 weeks. After not getting an update, my wife called them and Lori's excuse was that they had the keys on the desk, but didn't know what vehicle they went to. Rather than going out into the parking lot and hitting the panic button on the key fob, they just waited for us to call. 2 weeks front brakes and a mass air flow sensor. Furthermore, after replacing the mass air flow sensor, they hooked the computer up to clear the code, but they never checked to ensure that the sensor was the problem. After having the codes read by an independent party, I learned that Burroughs didn't fix the problem (and charged me a premium to boot)

I gave them one last shot with my truck. Called and got an appointment from Lori 2 weeks out (it was the closest appointment she claimed they had). On the day of my appointment, I dropped the truck off without issue. The man behind the counter took my kets and checked it in. A few hours later, Lori calls me and rudely leaves me a voicemail that my appointment was they day prior and that they couldn't get to it for a few more days. I just told them to leave my keys in the gas tank door and I would be by to pick up the truck that evening. They then locked my only key in the truck and then complained about having to jimmy my door.

Avoid this shop...

My neighbor warned me about this company and I should have listened. All I needed was an oil change. They botched that and our car emptied out of oil in the middle of nowhere.

We had it towed to the nearest dealership. They checked it out and refilled the oil. Said that the engine still ran. But it ran rough, getting worse and worse over the course of a couple months. We took it to the local dealership, who found a bunch of metal in the oil pan and said that we needed a new engine.

Burroughs agreed to replace the engine, but held on to our vehicle for SIX MONTHS. They must have been looking for the cheapest thing they could dump on me because the new engine feels like a garbage disposal compared to the silk that the old one was.

To add insult to injury, they broke the driver's side window and left it poorly covered, exposed to the dust and weather. And it looks like they banged another vehicle into the back of our car, denting and scratching the rear door.

When my fiancée picked up the car, Mike was rude and dismissive to her, shrugging off responsibility for the window and not even mentioning the rear damage.

His obnoxious attitude of acting like he's doing us a big favor while taking as little responsibility as possible was...

My wife and I were driving from Kansas City, Missouri to Spokane, Washington. About 8 pm I started having electrical problems with all the lights on my truck and small cargo trailer. Stopped for the night. Next morning found a NAPA store and changed some blown fuses and relay. They blew again. NAPA recommended Burroughs 6 miles away in Bennett, Colorado. Got there at about 8:30 am. In less than 45 minutes cool, calm, collected, and very intelligent Tyler, diagnosed and fixed my electrical shortages with less than $50 dollars in parts. Watching him work was like watching Pat Mahomes in the last 5 minutes of a football game. He knew exactly what he was doing, was calm and thorough, and got this tired old man and his wife back on the road home. My wife, sitting in the lobby, overheard Mike talking with his receptionist and the mechanics. She was impressed with Mike’s knowledge and how he treats his employees. The receptionist was friendly and professional and made my wife feel comfortable. If you’re on the road in Colorado and have automotive problems near Bennett, Burroughs Service Company is your answer. You’ll get excellent service at a...