O'Reilly Auto Parts — Local services in Bennett

Do yourself a favor and pass up O'Reilly Auto parts in Bennett. I stood in line while the only two visible employees were helping the only other customer in the store. While I patiently stood in line, a new customer came in, carrying an armload of parts. He was instructed by one of the employees to put the parts down at a register, and that he'd be helped shortly, as they were with another customer. In short, I was overlooked even though I had repeatedly made eye contact with the employee (like to say, I am here and have been waiting!!) as he proceeded to help them man with his parts returns. Never again, I'm...

Terrible customer service. They stand around and b.s. with each other and ignore the customers that are waiting. Most of the employees should not have a job anywhere, i would never hire any of them. They are completely incompetent when it comes to auto parts. They told me a part i needed was at there warehouse and i could pick it up, but had to pay at the store, so I did. Drove 30 minutes away to have the warehouse tell me they didn't have it and the store knew it, and that their bennett store does this all the time. I would avoid this place if possible, i will never come back unless there is no...

They always treat customers right. However, self checkout would be a big plus, especially in their higher-traffic units. You get one customer looking for an odd part, and that could tie up a checkout lane for long periods of time. Maybe a dedicated checkout lane, to improve throughput of transactions. But, when every lane is a parts request and checkout lane, wait times can extend beyond 15mins. I know, because I've waited that long to buy one item I pulled from the shelf. Great selection, clean stores, knowledgeable and...