Giant Eagle Supermarket — Local services in Berea

After my wife was informed that they dont carry makeup, i went to use the restroom and realized berea's a little strange... it meritted picture they keep an emergency newspaper in the toilet... but the reason for the one star review is the check out customer service...

We stepped into line 6 with jo-anne at its helm lazily chatting about our finds. She took the divider stick and it was our turn... she scanned our card and rang our merchandise... it didn't occur to me that she didn't really talk to us while this was happenning... but when she finished and I went to hand her coupons, she said "you should have given me those before I started," with a face I reserve for when I touch rotted fruit.

Jo-anne informed us that she would have to cross-check each one of our coupons against our merchandise. Stacking and counting them she decided that our internet printed coupons didn't have water marks and needed to call over customer service... while we waited, jo-anne assured us that she's been working here for 20 years and certainly knows what shes doing!

Arrive Cindy. She takes one look at the coupons and says "walmart, walmart," and trys to hand them back to my wife. Irritated, my wife explains "it says available at walmart, not redeem at walmart." Cindy, with her feathers ruffled, made a run for the service desk with the coupons that Jo-anne had given her, I followed her, and she explained to her manager... manager Sandy says "do it"...

Back at the register jo-anne has been telling my wife that we have too many Lysol coupons but when asked to count them discovers that there are the correct amount and remarks "oh."

We return and Cindy leaves pronouncing that it should be so, so jo-anne starts scanning. She gets through half of them and says that "these don't work." My wife assures her that if she tries the hand scanner they should scan. Jo-anne says she needs a manager for this.

Arrive Sandy. She seemed annoyed that we were unhappy with our service so far, with jo-anne treating us like criminals for having coupons, and helped jo-anne to scan them. When my wife asked about the coupons that were 'walmart', Jo-anne raised her voice declaring, "I didn't say that, Cindy said that!" Sandy ignored her and assured us that cashiers are told to follow a routine and check the merchandise because, "you know there are so many scammers out there," and that most people hand over the coupons at the beginning.

Our total was found and our money was accepted but we shall never return...

I will never shop at this Giant Eagle again after their cashier named Dawn basically accused me of lying or attempting to steal $1.00. I was going to buy a watermelon which I selected from one of two $4.99 display bins. They also had a bin with $5.99 watermelons and they all looked alike to me. All three bins were attached together with dividers separating the watermelons. When I was checking out, Dawn asked to roll the melon over in the shopping cart to see the label which it had none. When I assured her again that the melon was from the $4.99 bin she became very abusive and loud with me. The customer behind me even told her that she would pay the $5.00 for it. Dawn called the manager over, and to my disbelief, he agreed with her at which time I told him that they can keep it. In addition, I had a plastic bag from the produce department which contained dandelion greens. As she fingered through the bag looking for the label, there was a small piece of what appeared to be kale stuck to the greens. She actually removed it with her fingers and rang it up separately for 5 cents. I have never been so humiliated in a grocery store as I was today between these two employees. What a disgrace to "customer service" they provided in this store. When I returned home, I contacted Giant Eagle's main office and was compensated $7.00 on my loyalty card for the purchase of another watermelon which was above and beyond of what I had hoped for. I only wanted to inform them of my in store experience today with Dawn and...

I am a regular shopper at the Berea, Giant Eagle. So I loaded up my cart for my weekly grocery trip and headed to the checkout. One register opened, it’s 8:30 AM. Two customers in the regular line so I rolled myself into self-check and started scanning. After four yogurts the “assistance light“ started flashing? No help in sight, waited a long minute or so and a lady shows up and explains that I must wait for belt to stop in between products; OK? 10x yogurts to scan and I’ve got a full cart to go. (btw, this is not my first time at this rodeo. I have successfully scanned myself out in this store many, many times before). Next, I put the assorted olives and peppers on the scale but couldn’t find the entry button? A lady left her register and tried to help. Loosing my patients, I wasn’t prepared to deal with how the rest of this experience plays out. In hindsight I should have just waited in line and had a human run my groceries. Hahaha. I just stopped my efforts and left the groceries and the store. You loose Self-Check, I’ll shop elsewhere.

Now, I see these ladies on a weekly basis and always have a pleasant experience and No, I didn’t expect them to just drop everything and jump to my call, but, why would the self check even be open without an attendant at least somewhere close by?...