Pucher's Design Center: Flooring & Window Treatments - HQ — Local services in Berea

Excellent and professional customer service at Pucher's-Westlake from designer Tamara, installers Tom and Chad, and seamstress Ann. With twenty windows to cover the service included measurements, basic counseling, fabric treatment, and installation (blinds, shutters, box valance, and sheer curtains). The process also involved a number of back-and-forth communications by email and by phone. In regard to these exchanges I feel it is important to mention how pleasant and courteous Tamara has been all along, coordinating everything, and always corresponding back in a timely manner. She even completed on our behalf a product rebate application, rebate that was granted to us by one of the manufacturers following our purchase. In addition, we must thank all the Pucher's-Westlake team members for working together expeditiously despite the busy holiday period to deliver and install everything before Xmas as we had hoped. The total invoice turned out to be pricier than budgeted initially, however the entire experience has been a charm with everything going so smoothly and the end result being so awesome that, in the end, it was worth the extra money. Overall, great satisfaction! Thank...

I had some custom window treatments done last year and I’ve been stewing on it for a while now but it needs to be said that I CANNOT recommend Pucher’s. I paid over 11k for 5 window treatments and while I’d be happy to spend the money on a quality product, that was not the result here. The construction is beyond sloppy. Forms are asymmetrical on every window and rails/hardware are visible. They did try to fix them with a STAPLE GUN during installation but that all quickly gave way. When I did mention that I wasn’t happy with some the draping, they mailed me clips for me to pleat them myself. The main designer was not very friendly or helpful. The seamstress, while very friendly, I am just so disappointed with the construction. All in all, highway robbery in...

We love Pucher's, who just now completed laying beautiful carpet into our home! Not only do we love their colors and designs, but the service provided by Lynn in sales and Tom and Dave who installed the carpet is off the charts! To quote the French, the two gentlemen are true "carpetiers" and masters of their craft. They are amazing! Thanks to Puchers and because of all of the stellar employees, our home is beautiful once again. Everyone was so polite, respectful and pleasant to interact with. Pucher's comes with our highest...