Ashby Lumber — Local services in Berkeley

I've been to Ashby lumber a handful of times to buy some pine for furniture projects. This is the second time I've been burned by them. The first time was all their cross cuts were not straight, which messed up 2 projects and forced me to re-cut and re-design my 3rd project. This time Mathew overcharged me for my wood. I didn't bother to check my bill until after I got home, but I noticed that he ordered the pine cut in a illogical manner. For example, if I order 6 boards at 3 foot long, why would they charge me for six 4 foot boards, all cut at 3 foot instead of a 12 foot board cut three times + a 6 footer cut once? The latter method comes out cheaper because I'm not left with a bunch of short cuts and there are fewer cuts overall. All the boards there are 12+ feet long anyways. Also, I would like to choose my boards, which I wasn't given a chance to do so. Recalculating my bill it should have been about 20.00 cheaper. Seriously is it amateur hour at this place? I expect this from Home Depot, but I would expect a lumber yard to have their act together. Or is this actual store policy if they think they can get away with it? Do I actually need to be super specific when ordering cut wood? How assertive do I actually need to be. I'll be definitely having a word with the manager next time I am in there. This place is close to my house, which is great, but I'm willing to go out of my way to actually get...

First time coming here and while they had a good selection of tools & hardware, probably won’t be coming back due to their terrible attitude & customer service. Husband was debating whether to get a saw, so he asked about return policy (as is reasonable any time you make a big purchase). Who I assume is one of the owners told him in no uncertain terms that their return policy is “nonexistent” with a combative attitude right off the bat. And after my husband explained that he asked about the policy to have peace of mind in case he changed his mind, because we’re so used to shopping at Home Depot. The answer from the owner was extremely rude and insinuated that my husband may have wanted to take advantage of their business. We are very put off by this attitude. We understand the lack of a return policy, but the attitude to a simple question felt like we personally offended them. We decided to not get the saw based on this extremely unpleasant interaction and will...

Our kitchen faucet finally died on a Saturday afternoon. We were eager to replace it as soon as possible and went to Ashby lumber to select a replacement. We decided to go to Ashby lumber because we are over 65 and we’re concerned about the crowds at Home Depot. When we purchased the faucet we were assured by the sales person that we could return that item as long as we did so in the original packaging. The next evening a plumber came to install the new faucet and upon opening the box reported that Ashby lumber had sold us a used one. I had to take time off from work to return the used faucet to Ashby lumber on Monday. Ashby Lumber refused to give me a refund for the used faucet. Exchange only even though they made a mistake. Ashby lumber at no time apologized for the inconvenience that I experienced in having to return to their store because they sold me a used item and for keeping me waiting close to two hours as they investigated how that...