Specialties Showroom Corporation — Local services in Berkley

Unfortunately my experience has not been a good one and I feel like spending $15,000 on appliances and installation should ensure at least some customer service stepping up when mistakes happen. We ordered a whole suite of kitchen appliances when our oven fried. We invested in upgrading all of them. We were told 2-3 weeks and it ended being 6 weeks and they weren’t all in. No big deal. They finally delivered and the oven is damaged and so is the freezer door. So I still have no working oven now for over 2 months. When the installers showed up. They leaked huge puddles of oil all over my driveway. My driveway had no stains whatsoever prior and I have ring video and photos saved from the morning before they arrived, them looking at the stains in the driveway, and then them driving away not informing us and not caring. Now there are 3-4 spots unfortunately. Scrapes from the truck lift delivering and dragging. I immediately emailed Dave who is very nice but this is clearly over his head. We were patient with the damages and delays to this point but this driveway debacle made me furious. I was assured by Dave with many emails back and forth over the last 3 weeks that the installer was at fault. He didn’t tighten some bolt and he would be out to address the driveway. No problem. But I know it takes several trips because every time it rains, more seeps up. So I just said, that is fine but it will take multiple trips. I want it gone. I shouldn’t be left with damages that I didn’t have before. However, I’m reasonable. Things happen but don’t ghost me, make false promises, and worse do nothing. At some point when we were gone someone came out and made it look better but it’s still there. The way we are being given the runaround now, I believe that they think it looks “good enough”. It doesn’t. One trip and one half attempt is not good enough. I’m not asking for a new driveway. I’m asking for you to fix your mistakes. Unfortunately, I told Dave, you guys recommended and scheduled the installer so you should have some responsibility in seeing this through. He has promised the owner of specialty would call me. It has never happened. We finally received our oven last week but are still a week out on the freezer door. I emailed Dave one last time today and told him that you have made your positions clear. You do not care. You have had 3 weeks to make this right. Not one person has reached out. I’m really bummed to write this but this is not customer service. Especially from someone like me who has email after email back and forth just asking for it to be made right and I’ve been patient and respectful. Clearly that approach didn’t work so now my hand is forced to take another route. The appliances when not damaged and functioning look and seem nice. It’s still early on. I read the review above about everything falling apart and warranty issues. Now I guess I get to sweat that out too. Specialty could have resolved this weeks ago and I would have moved on and forgotten the appliances delivered damaged and chalked it up to things happen. However, I would absolutely never recommend them to anyone. ...

Not an honest store. Not even close. Bought Bosch fridge in June. On the delivery day Installer from SS did not show up. . No phone call. No apology. Nothing. Tried again in JULY. In JULY -- SS damaged our ceiling removing previous fridge. Then, Bosch was delivered and installed ($400).

New Bosch broke 13 days later. Ken Goss, the "owner", promised replacement. An Empty promise. He is not a man of his word.

After waiting a more than a month, he said he would not exchange.

When I threatened to take him to SMALL CLAIMS COURT -- so Ken Goss could tell his lies to a judge -- he refunded the money and hid under his desk.

Today is Dec.15. Fridge is STILL dead. Refund on dead fridge means nothing. Bosch won't exchange until they try to repair. Have been waiting for repairman and Bosch parts for months.

SS needs to be revealed for what it really is: a scam. Bait and switch. Meaning: They have NO customer service. They do not back up what they sell. They say they will. But they don't.

They have salesmen - Rysdorp and Kellogg -- who can't and will not help customers to whom they have sold a FAULTY Bosch fridge.

One more thing: On my receipt -- the salesman, wrote that I was " G and H remodeling company". I told Mr. Kellogg, the salesman, he made a mistake. I asked why he wrote it? Kellogg said he has to write " G and H remodeling company" to keep the owner happy. Kellogg told me store was NOT ALLOWED to sell to general public. Very fishy. It was another lie.

My next stops, are Dana Nessel's consumer affairs office, Then: "Help Me Hank" on Channel 4..

Specialties Showroom This store needs to be exposed for being unprofessional a nd dishonest in this sale.

IF you shop here, you are playing with fire. IMO: These are not honest people. They wasted a lot of my time. They do not exhibit decency or concern for the customer. The owner, Mr. Goss, CAN NOT BE TRUSTED.

The installer, Jerry's installation, is connected to the store. Good luck with Jerry's installation.

7 months have been wasted because of Specialties Showroom.

Specialties Showroom is a nightmare. Don't make the mistake of buying from...

I'm so sorry to write this negative review. Every item I ordered from Specialties Showroom has required warranty work/repair within the first month. That being said, stuff happens and I'm working through the warranty process. My major complaint is with their installation team, lack of communication, and lack of consideration for the safety of their customers.

They recommended a Dave N to perform the installation of my new oven and hood. I won't go into all the drama around that, as agin, I understand that stuff happens. The big problem here is that 6 months later, this hood is literally falling off its base. I'm not a contractor but I can see that the installation was shotty and has clearly failed. I'm writing this because I have reached out to the installer multiple times, he has not returned my calls. I've reached out to Specialties Showroom multiple times, they placate me with condescending and empty promises that they'll reach out to Dave N to ensure that he repair his failed installation, and now weeks later, I've had no resolution and still no contact from the guy who botched the install.

Again, I understand that Specialties Showroom can't control the quality of the individual appliances that they sell however they do have control over safety concerns around their installers and how they approach the recovery of failed installations. These people know that this hood is falling, I've sent photos, made multiple calls, and they don't seem to care.

I try to shop local from independent businesses, though I'm crossing this one off my list. Super...