RightSpace Self Storage — Local services in Bernalillo

Terrible!!! I have never written a Negative review, this will be my first. We removed our trailer from property in September. The facility called my husband and me at different times that same month demanded payment, for early withdrawal - which we are not contractually bound to- they had both our cards on file; they charged both cards for the same bill - not knowing that they were double charging us and continued to bill our cards unlawfully the following month. We were charged 4 times and did not have a vehicle on site!! "Katrina" told me that they are now a management company and to "cut the attitude" ; when I became upset. Over charges of almost $300.00 when my trailer was not on the property. DO NOT use!!! Also, door codes never work! To date, they have not returned my money. It's a scam, in my opinion!!! ...

I have been a customer with right space storage for 2 years. The last year they have been under new management and the service was not as good. Several times no one was in the office during business hours. Management started charging for insurance on your locker without asking if you wanted any, even though we were on a contract agreement for the locker. One month they would charge insurance next month they would not. they raised the price on our locker also, no notice given on that. When we moved out of the locker we said we would be out by 3/ 31 end of the day, we were called at 1pm and told we had to be out by 3pm because he was leaving early , or he would charge us another months rent. Not a customer friendly...

I drove about an hour from out of town to pick up my RV for a family camping trip with friends. When I got to the gate there was an out of order sign. I attempted to call the after hours phone number; don’t try it, no answer and they do not return voicemails! I waited for some time for them to return my call. In that roughly half hour, three other customers pulled up and left upset. How easy would it have been to notify the customers? I have been a paying customer for several years, even through the rate increases. They certainly can reach me when they need my credit card renewed. This...