KFC — Restaurant in Bernalillo

My boyfriend and I stopped here before 8PM yesterday, and were heavily disappointed... which sucked so much, as we were both craving chicken and had hopes that KFC would resolve that.

We ordered the Sides meal; we chose the extra crispy tenders with biscuits, macaroni and cheese, mashed potatoes + gravy, and fries. The tenders were far from crispy and terribly small, but even worse, the rest of our food looked and tasted like it had been sitting for at least a few hours, as it wasn't even warm and tasted terrible. The fries and biscuits were the worst items aside from the tenders, and the gravy was just about the only thing that was remotely close to being warm and tasty. The only good thing about our visit was the nice girl working the window and how quickly we were served despite how busy they were at the time.

Two stars for fast and friendly service at the drive-thru; three stars taken off for our entire order not being hot, fresh food.

Also, zoom in on the sign in the window concerning sauces; we both noticed this and found it to be absolutely absurd. That's not a lot of sauce at all, but we had our own at home and it's better than...

The absolute worst customer service I've had in well, ever. I was trying to order food in house, doors were unlocked and dining area was taped off. A young woman came to the front and advised me in the most un-cordial way that if I wanted to order any food it would be app or drive thru. I politely advised her I would be unable to do so because of my truck and trailer. And with venom in her voice she said and pointed to the app version.

I don't write reviews, but this is unacceptable behavior. I understand that this is a fast food restaurant, and it is the service industry, but customer service is something that keeps your doors open.

KFC please train your employees that respect goes a long way. And had the female employee been polite we would have used your...

All my pieces of chicken had broken bones and bone fragments in the pieces. There were bone fragments in my bucket too. They could kill someone! Very rude girl taking our order. I waited for about 25 minues to have my order taken, then another 30 to get my food. All to just to be treated bad by the staff. When I got home I realized they gave me chicken with bone fragments in the bucket and bones sticking out of the pieces, so half of my family didn't eat it. I'm a local in the area and we used to love getting a quick meal here. Unfortunately that has changed because of the bones and we will take our business elsewhere, as well as not recommending this place to visiting friends and relatives. Very...