Berthoud Ace Hardware — Local services in Berthoud

I purchased metal screen material to re-screen a patio door. During install of the screen the material fell apart. I then took the screen with original packaging back to the store within the 30 day receipt expiration. They would not refund my money (despite my having a receipt and being within the time frame), the manager was a tall man, and he stated that I did not use the spline tool, basically insinuating that I did not know what I was doing. He said he could not take the defective product back and insulted my intelligence. Since then I purchased different screen material (vinyl) and have successfully repaired said door. I since disputed the charge on my credit card of which I was denied after the merchant was contacted. The merchant stated that I needed to contact them directly if I was unhappy. I did and they declined my refund. Merchant also stated that there was no proof that I did contact the store for a refund. How would I possibly prove that I tried to return the merchandise? I believe the proof lies in the original complaint, the fact that I can describe the manager, their own surveillance video, and how could I begin to make up a story about the spline tool and my knowledge of re-screening "out of the air". If you check yelp complaints you can see this manager guy has a history of declining purchase returns despite having receipts and correct return parameters. Sounds like this could be Scott that other people have had a hard time with...Never going back, never recommending. They never responded to the complaint process I started with the Better Business Bureau..Hmmm...

We took two screens in for rescreening. We were told it would take 3-4 weeks, which was fine. After not hearing anything, I called to check on the status of the screens. That was at four weeks. I was told, they were sorry, but they were not ready, but would be ready, soon. Two weeks later I called again and was told, they were done. Why was there no call to let me know they were done?

Upon getting the screens home and ready to install, I noticed that the spline had not been replaced. They reused the old, cracked, weathered spline while charging full price for screen replacement. Not to mention, the screen material was not tight all the way around.

When I called to ask why the spline wasn't replaced, Scott told me that it was their opinion that the spline could be reused. I pointed out that there were sections of the screen that had no spline. Scott passed it off as no big deal, and they were doing me a favor reusing the old dilapidated spline.

We will not be using...

Told to go to a machine shop for a greenhouse part... WHAT??

I went into the Berthoud Ace yesterday looking for a specific bolt that came with a greenhouse. This is a brand that Ace carries, but the bolt is not a retail item the manufacturer offers. Thinking maybe Ace had some spare parts, I asked for help. The gal that attempted to help me was great. When we couldn't find anything she called someone else for help (Roger, maybe) on the radio. He arrived into the isle and proceeded to first ask another customer if they needed help while I stood there. He then approached his co-worker, and before she could even show him the bolt or explain what it was for he very rudely responded "They can go to a machine shop and have it made" -- in a tone of voice that was like a parent scolding a child for asking a question.

He asked ZERO questions as to what it was for, or did really anything helpful. I promptly took my sample bolt with me and walked out the door. I know where I'm...