Planet Fitness — Local services in Big Rapids

My husband got a black card membership. He wanted to encourage me to join as well. I went with him for the first time to the gym and had a great experience UNTIL I was waiting for him to finish and wanted to try the hydro massage. She politely said, "NO. Not allowed for guests of black card members." What is wrong with customer service these days? If she had let me try it and see what it's like, I probably would have also joined the gym and got a black card membership. (Which is what my husband was hoping would happen.). They must not get a commission for selling memberships anymore. Good customer service would have said, "Sure let me show you how it works. We can let you try it and then it will help you decide if you want to join our club.". Now, just sitting and waiting for my husband to finish so I can tell him, "No honey. NOT changing gyms. Sticking with my own gym where the employees go out of the way to be kind...

Planet Fitness in Big Rapids, is probably like a Planet Fitness anywhere. The staffing is up to par, they have plenty of treadmills and ellipticals, and usage on any other machine/room all depends on how busy it is. Big Rapids is a college town (Ferris State University), so if you like the social feel, without talking to anyone, going from 4pm-7pm is your best bet. Want to be left alone, and have your run of the place? Anything after 8/9pm, or before 11am is probably your best bet. Want that in-between feel of a few people being around, so you don’t feel like you’re in a fish bowl but also aren’t elbow-to-elbow? Late mornings and early afternoons are for yah. It’s $10/a month. I mean, for a pretty much anytime run of the place, who can beat that price?

If you’re from out of town, have a black card, and are looking for the most accurate busyness assessment? Don’t trust the app, trust a Google search where the busy...

I canceled my membership late in the year in 2020. I had called put my account on hold then signed a physical cancelation paper. From then until 5/3/2021 I never received a bill. Continuing on 5/3/2021 I have been charged $23.09 each month along with the $39.00 fee for the "annual" fee.

DO NOT SIGN UP HERE

They refused my refund and refused to stop charging me to the point of me having to close why bank account.

This is a scam as they refuse to cancel my account. However the company is struggling because clearly if you look up the company they have already slowed opening new gyms.

Skyler refused to give me a penny back of the $200.63 they took from my account. I asked for a boss all he told me is his bosses name is Mike. I would like this to be resolved better. Not even an apology until I ASKED why he didn't...