Tractor Supply Co. — Local services in Big Rapids

This is the kind of store place that makes you feel like it's a small mom and pop while still being a corporate store. One of the many great experiences I have had here was that I had went in to get a pair of muck Boots I had seen them on sale for $40 less than the selling price. (So I thought) The price that was cheaper and on sale was a different model than the model that I had wanted. The sales associate and manager took the time to look through several ads trying to find the coupon to be able to price match (which they gladly do) but to no avail. So rather than send me to Amazon to get the price I wanted (which was $9 more on Amazon for the model I wanted from the sales price I thought I was going to get) they took $40 off the boots so I could get the price I came in hoping to get and still they still made me feel that they were very welcome and thankful for the purchase while beating the price that was Amazon. I would have been happy to buy the boots for $160 just because they had worked so hard to try to find a coupon for the boots when I don't think there was ever a coupon for the pair I wanted in the first place. All in all it was an absolutely fantastic experience and I highly recommend...

If I were able to give the store manager and her entire team a 10, I would! After making a substantial purchase of a lawn tractor I experienced a severe motor problem and the engine was destroyed, it was 3 months old… the maker doesn’t warranty the engine, that falls on the engine manufacturer…the manufacturer wouldn’t warranty the motor as they stated it hadn’t been properly lubricated, even though at no time had it been lacking lubricant as I check lubricant with “every”operation! My online research has made it clear that this manufacturer is aware of a head gasket problem but won’t admit to it! The important part of the story is that the manager of this store stood up for her customer and went to work, she replaced the lawn tractor with another brand and arranged for delivery to my home! Thank you Tractor supply for not only standing behind the product you sell but for obviously empowering your manager to resolve a customer issue, I’ll...

I bought the dog groomer from here comma they were short staffed which is not out of the ordinary for any business but the manager stepped up to the plate and came to the register explained the warranty situation and if the groomer ever went dull I would be able to replace it right at the storefront. I hate warranties, but this one was different. All I had to do was text a copy of my receipt to the company after scanning qrl code. The process was very simple and I was happy to pay $19 or so for a warranty made. I was satisfied with the experience and the added knowledge the manager was able to give me because this was the third set of clippers and they are $199 apiece. Ty...