Subway — Restaurant in Big Rapids Township

WARNING!!! WARNING!!! WARNING!!! ATTENTION ALL SUBWAY LOVERS!!! DO NOT, AND I REPEAT, DO NOT.... GO TO THIS LOCATION...ESPECIALLYI IF YOU HAVE ANYONE IN YOUR FAMILY WHO IS SPECIAL NEEDS!!! IT IS FOR THE BETTER BEST INTEREST FOR YOU AND YOUR FAMILY!!!

MY FAMILY AND I CHOOSE TO EAT LUNCH THERE AND IT WAS THE WORST EXPERIENCE OF OUR LIVES!!! THEY WERE EXTREMELY RUDE, INCONSIDERATE, AND THE CUSTOMER SERVICE WAS VERY POOR!!!

WE ACTUALLY WENT THROUGH SUCH AN ORDEAL THAT THE OWNERS HAD GAVE ME A CALL... AFTER EXPLAINING THE APPALLING EXPERIENCE, THEY INSISTED ON DOING ANYTHING BUT ARGUE WITH ME AND EVEN BECAME A PART OF THE PROBLEM WHEN THEY SHOULD HAVE BEEN BEING PART OF THE SOLUTION!!!

OUR HOT FOOD WAS COLD ( WHICH LEFT ME FEELING PRETTY SICK), WAS NOT EVEN SERVED TO TEMPERATURE LET ALONE THE FACT THAT I HAD REQUESTED FOR IT TO BE HEATED MORESO THAN NORMAL, THE COLD FOOD WAS WARM... AND THAT'S JUST THE BEGINNING!!!! MY SON IS SPECIAL NEEDS AND SO OBVIOUSLY HIS FEEDING NEEDS NEED TO BE MET, THEY REFUSED TO ACCOMMODATE HIM!!! I COULD GO ON AND ON WITH HOW HORRIBLE THIS EXPERIENCE WAS... AS I'M ENDING THE PHONE CALL WITH THE OWNER SHE REFUSED TO EVEN REPLACE MY ORDER, GIVE MY MONEY BACK, OR EVEN GIVE...

We've went to this Subway forever. It's convenient, right after shopping you quick grab a sandwich. The food has always been awesome. Occasionally will we get a wrap/sandwich that could've been closed better or that wasn't wrapped at all. This isn't necessarily my issue, as it's annoying but it does tend to happen. I'm a very understanding person, I've worked for a subway before so I get the daily struggles.

Let me tell you about my experience this morning. I went to get my tire fixed this morning and my mom and I decided to go get some food while we were waiting. Not only did they open 5 minutes late (which again could be for any reason) but the man making our food was insanely rude to us. He ignored us for the first 5 minutes we were in line. Then when he did make our food, he didn't even ask if we wanted our sandwiches toasted, didn't ask our cheeses, and rolled his eyes when someone else came into the store.

I've always gotten good service going to this Subway. Maybe he was having a bad day, it won't stop me from spending money here due to the convenience it has to quick eat before/after shopping. But the customer service...

I ordered online and picked up at our Subway located inside Walmart. I didn't have to download an app. It took 8 minutes start to finish my order for four people!! Online ordering was so freaking easy. We all got what we wanted. It was ready when it was supposed to be. I didn't have to wait in line. Sandwiches were awesome!!! It was fantastic to easily order something that wasn't fast food or pizza. I would have given it 5 stars but I haven't eaten at Subway in quite some time. Pretty sure I will do this again soon. After a long day at work, too tired to get groceries, not wanting normal "order out" foods this made me very happy and everyone enjoyed their own...