Christy Sports Big Sky Town Center — Local services in Big Sky

Beware there's a NO RETURN/EXCHANGE policy, no exceptions, at this business. We've received poor customer service on an expensive pair of heated ski gloves, owners are unwilling to make an exceptions to this policy. My wife and I came into the store a few hours before closing. We were looking for a new pair of heated ski gloves. The heated ski gloves my wife was using while skiing early that day had failed, and we wanted some new heated gloves for the next day. We came to this store looking for heated gloves, immediately inquired about heated ski gloves, and were directed to them by the salesperson. My wife selected a pair that were the same size as her previous pair. She then tried on only the left glove, thought it fit okay, and we purchased them. We just wanted to get out of the store as fast as possible, since we observed someone leaving the store not wearing a mask, and were uncomfortable being in the store. About an hour later, at our hotel room, she tried on both gloves and noticed that they didn't fit as well as she had previously thought. They were too tight. We returned to the store that night, around closing time, and asked about exchanging the gloves for a larger pair. That's when we were told "all sales are final due to covid", and that this policy was posted at the checkout counter. I looked and it was posted where they said. The salesperson never mentioned it when I purchased the gloves, and I clearly did not see it. We talked someone that night at the store, and spoke with the general manager on the phone the next day. Neither would EXCHANGE the gloves we had purchased for a larger pair due to the "no returns policy" due to covid. We asked to speak with the owners, but the general manager would not give us their contact information. We feel the store's policy is ridiculous and not based on current science about covid. It has been proven that covid is not transmitted easily through touch, especially on dry surfaces. Covid is transmitted through the air we breath. That's why we must wear masks and not latex gloves. Besides, how is it any different if someone touches an item in the store or outside the store? We have not experienced this policy on any other clothing or gear we have returned or exchanged at other stores during covid. Now we are stuck with expensive heated ski gloves, that were never worn, and we cannot use. I could have of purchased the same gloves on Amazon, had them the next day, and could return them with no hassle. So much for shopping small business. Next time we'll take our business to REI or Amazon where customer satisfaction is a high priority. The owners reply is below. It is a weak attempt at trying to appear concerned about my $450 mistake of buying the wrong size gloves at their store. Finally, I did find contact information for the owners, and attempted to contact them by email, but have yet to receive a reply. Again, poor...

If you have your bike serviced here, double check, or even triple check your bike prior to leaving, especially if you’ve had brake work done. After picking up my bike, my brand new brakes wouldn’t come to a full stop. After inspecting my brand new rotor, I found that it was covered in scuff/scratch marks, consistent with what you would find after trying to salvage a contaminated rotor. I returned to the shop with the bike. After the so called, “mechanic” removed my pads, I noticed they were completely glazed over and looked as if they had been soaked in oil. Never in my 30+ years of mountain biking have I ever seen pads that contaminated and glazed over. They were also scratched/scuffed as if someone had tried to salvage them.

What irritates me the most is the lack of honesty, that fact that they let me leave the store with the bike in that condition, with a non operational brake, a huge safety concern. Zero integrity!

Other than that, I was quoted a price for a brake caliper, but they tried to charge me an additional $10. Their labor charge is also incredibly steep. They also said they’d warranty a part for me, knowing that I didn’t buy it from them, but then when I asked about the part being warranties, I was told they were way too busy and they didn’t even know who to call. Obviously a mans word holds little weight here, once again, ZERO INTEGRITY!

They may do something’s well, but it’s definitely not bikes. Save time, and money, go somewhere else.

Grizzly, claims to have done what they, “knew was right”. Yes, after they were caught doing what we all know was wrong. Apparently, Grizzly Outfitters is managed by a bunch...

Rented skis for 5 days at Grizzly last week. All of the staff were friendly and knowledgeable. They have the most efficient equipment rental operation I have ever seen...period. I was in and out of the shop--Armada pow skis in hand--in less than 15 minutes (10 of which included chatting with a couple of folks on the sales staff and drooling over equipment). I was totally shocked when I got to the register and the shop tech told me that the rental price was $20 lower than what I had expected and that there was no charge to swap skis as often as I wanted, which I wanted to do a lot since their "performance" inventory is more like the "demo" inventory at other rental shops. Plus, they let you get up-close with the gear (where I saw plenty of stuff from Line, Armada, DPS, and all of the traditional manufacturers) and took the time to help me pick out the right setup. The only downsides were the distance to Big Sky resort (which is only an issue if you're staying on the mountain, and even then it's only about 6 miles) and the fact that they don't offer an insurance rider for the gear (then again, as the shop tech pointed out, there's a reason they call their mountains the "Rockies"). Don't pay the airlines or FedEx to fly your skis. Just rent...