Ousel & Spur Pizza Co. — Restaurant in Montana

The food is decent. The staff looked miserable. And the woman at the front, Jen, is atrocious. Rude, Cold and everything makes her bothersome. The evening I took my mom it was the day after her birthday. The entire trip in Big Sky was a celebration. It was also -30° for two days. We arrived at the restaurant, a little extra early due to the nature of the roads and we wanted to take our time. It was so cold, and so beautiful, but a little too cold to stand outside. Jen strongly suggested that we leave the restaurant to stand outside and I quote, “look at the windows of the shops”. Jen just wanted us to leave the restaurant because it’s true, the opening where the hostess stand is not very large. But we didn’t budge because it was cold and uncomfortable. It was also uncomfortable standing there with Jen, but she walked away eventually. Our waiter, John was nice. He was definitely agitated at the beginning of our dinner, but he did relax once my mom and I were talking to him a little bit. He made good cocktails. The pizza was OK. They forgot to put the red sauce on, how that even happened I’m not quite sure they got confused because I wanted both olive oil and red sauce and they just put olive oil which dried out the cheese veggies and the crust. We were so hungry that when the restaurant offered to remake it, I genuinely didn’t want to wait. I wouldn’t return here just based off of my personal experience. The food isn’t that good. What upset me more was the state of the people who worked there. Go to Michaelangelos‘s. Pinky g’s is right across the street and their pizza is much better. Perch at the waypoint has better bison, meatballs. Overall, this place is adorable! And it’s a town favorite. But you can only go so long with sour service. Perhaps a vacation is necessary...

Wow, honestly I have no words. My family has never been treated so ugly by owners of a restaurant in my entire life. The entire situation was very bad and they were EXTREMELY rude. We got there early for our reservation because we had kids who were tired and a pregnant mom who wasn’t feeling well to ask if we could either come in early or just order takeout. We were told that we couldn’t change the reservation because they were too busy…which was fine. I then asked if we could sit at the bar, order some drinks and order takeout. They said that we could, but they would make sure to make the food take as long as our original reservation time, because they would know that was our plan. At that point, since that was on one of the most obtuse reactions to an honest request I’ve heard, I said that we wanted to cancel our reservation and go somewhere that would appreciate our business. After that, this place had the nerve to lie to Resy and say we never canceled our reservation and charged my card a $20 per person penalty. The rule was that we had to cancel it at least two hours before the reservation time and we did in person almost 3 hours before. This place is a joke and has the worst customer service in one of the nicest towns I’ve ever visited. I asked some locals about this place after the fact and they said “don’t worry, that place won’t last long.” I have no doubt they are...

Terrible. Had to wait for 30 minutes to be seated outside on the patio, even though there were 4 empty tables out there. After we were seated it got worse. After waiting about 45 after we ordered we were told they burnt our pizza and had to make another one. I waited another 30 minutes then called the restaurant from my cell, because couldn't find waiter. After watching 3 other groups that came after us get their food and waiting 90 minutes I walked inside and spoke with my manager, who apologized, but said waiter screwed up order and all she could tell me was that it was in the oven. It finally arrived and it was CLOSE to what we ordered, so we ate it. The waiter did say manager was not charging us for dinner, which is the only good thing about the whole experience. When I asked for a soda refill, waiter FINALLY brought it when I had one bite left and slammed it down on table without a word. Maybe this is how they treat tourist here, but I'm sure they wouldn't last long if they treated the...