Williams-Sonoma — Local services in Birmingham

I go to purchase a Hestan skillet that was listed online as available for pick up in store "today". So it's there, as foretold by the internet... underneath the display, with a price tag and barcode on the bottom and wrapped around the handle. The display above (with the same skillet I have in my hand) was quite beautiful, although was happened next, isn't. I am quickly informed that the skillet I had intended to purchase was actually a "display unit". I questioned the reasoning behind having a bar code and price on a product that is not on display and having it listed as display in the computer. They just quote some store policy and say they can ship it 2 months from now even the instapot that said was available, so I left empty handed, ordered the instapot from Amazon, and backordered the skillet direct from the manufacturer, instead. This...

The staff is very friendly and helpful but unfortunately I took several of my Global knives here for sharpening and they gave them back to me duller than I brought them in, left grind marks on a couple of places, and a nick in the blade edge of my santoku. Of course I wouldn’t trust them to fix them so I took them to an expert who told me in depth about how poorly they sharpened my knives and did his best to clean them up and make them wicked sharp. Shop at your convenience but take your...

Received a hot chocolate maker for Christmas and it was broken when we opened the box. Reached out to customer service and they sent a label to return the broken machine and said that they would send a new one. The broken one has been returned for several months and customer service will not respond to my messages asking for an update on the new one. Not the fault of this particular store, but as the item is no longer available online I cannot leave a...