GameStop — Local services in Bismarck

Online store messed up my order. Double charged me then called me a liar and told me to go to a store branch. To prove that they over charged me. So I do so. I have the assistant manager call game stop to fix the issue after spending a half hour on hold followed by twenty minutes on the phone. The assistant manger is hung up on. At which point I'm left in the store for another twenty minutes. while the store manager Bryan finishes his lunch before he decided he was ready to call the corporate store in hopes of resolving me being over charged 37 dollars as well as my games being hard copies instead of digital. But before he decided to call. Bryan also questions me incredulously saying I don't believe game stop online sells digital codes I tell him to go online now and not to assume I'm a liar along with offering up proof of the digital receipt. At this time Bryan makes the call to corporate. At which point I'm forced to wait in-store for another hour will Bryan is now being held on hold. Corporate finally answers and they finally admit that there was an error on gamestop behalf and that they will give me back the money they over charged me and honor the original deal. I make a comment that it would be nice to get a game stop membership for my patience and to encourage me to continue to conduct business with this company. At which point Bryan jokes as if he's doing me a favor by giving me what I paid for three weeks ago. I comment well atleast you (Bryan) have been compensated for the last 2 hours of your time. Mind you over the past 3 weeks I had called game stop 5 times with wait times ranging from 30 minutes to 105 minutes. Two of said calls ended up with me being hung up on. (I am not entirely certain Bryan is the name of the manger I'm going off the name that was on my reciept).

It seems there is a theme in the negative comments for this store. Conclusion send the manger to customer service training. One can't expect a store to thrive without great leadership.

P.s. Amazons customer service calls you back and makes an effort to retain...

Could have been a better experience, Not as knowledgeable as I was expecting, I do believe certain gamestop stores are Shrink wrapping games and stating that they're new, I purchased last one copy games but was not appropriately told when I was on the phone about them, Last one copy games are actually used games even if they have never used, If they consider an open game used then it's used.

There was a Misunderstanding where I was supposed to pick up my Sealed copy games As replacements, As well as a compensation gift card, I was told to go to a certain gamestop and a whole week went by before I got to pick up the games because they took too long to get Sealed copies, I went to the wrong gamestop then went to the right one, Because the person who called me forgot to mention where they were at, I could not pick the games up the day they called which they were upset, I came by the next day and they were not at the store when they are supposed to be scheduled, One employee would not help me so I had to wait for 30 minutes before the other employee showed up, Then the other employees still had to contact the main manager, To give me what I was supposed to be getting in this conversation for the mix up, Anything I ask between anybody has not been resolved and is still going on and I'm completely disappointed in what's going on right now. It's going to be a while before I consider...

My past review was quite negative I will admit. But after seeing the fabulous Mall of America GameStop, I decided to give this one a second chance after Class B State Speech was over. And I was just blown away by how improved they are.

For one thing, they had a wide array of used games. They had quite a few of Xbox 360 Games, some of them were a bargain. All the COD games were only 5.99 and 9.99 respectively which was quite cheap. I ended up buying Sonic Ultimate Genesis Collection for 9.99 which has a array of classics all on 1 disc. They even had a PS2 game and some PS3 games too.

Next, the service was improved too. When I walked in, the employees were helping out some people and were engaged in a friendly conversation.

Finally was the quality of the game. My last review was 1 star due to a defective game incident and other outside factors. However, the Sonic game runs very well, and the game didn't have too many scratches.

Overall, a substantial improvement times 10 and in the event that Rock30 Games in town closes, this is my next stop....