Ace Hardware Blackfoot — Local services in Blackfoot

It’s incredibly hard to get anyone to help you in this store, even if they’re in the aisle you need. They just vaguely point and walk off, if they respond at all. “Do you carry this kind of lightbulb?” I asked the guy stocking the lighting aisle. His response? “Don’t know”. Then walked off. Today I called ahead asking if they had what I needed, waited while he went to look, verified he found what I was looking for, went to town- they don’t sell that item or anything like it. I searched the store, went to the counter with a picture of what I was looking for, and the guy said “eh if we have any it’d be at the end of row 26”. It wasn’t. They don’t carry it. Waste of time from start to finish. I’d love to say this is the only bad experience I’ve had, but at this point I’ve had more bad experiences than mediocre experiences. I wish they took the “helpful hardware place” slogan seriously here, but they don’t. I went in once to buy an entire set of tools for my house, and they were so rude and unhelpful that we just left and bought them elsewhere. Bad service costs you money in...

I love how your store is so organized and well kept. I've been in the store numerous times but haven't bought anything that much. I've been an ACE fan ever since the 80s up to today. You always been the place for hardware, home, garden, auto and repair and other things. I may had copied keys there in the past. But I find your items like eye candy in that store for my taste. You're employees are great at asking for help. Recently I haven't been in to see how they are doing. I'm a firm believer with people who work there should enjoy the time being helpful with customers and doing their job. I love to browse there and see what I could need. Although I am looking for a good set of jumper cables in a bag. I had one in the past but now I don't. You're jumper cables are the best I have ever used. So 5 stars and thumbs up for being number one store everywhere you're located.

I've always enjoyed your store no matter what...

Not a pleasant experience. Perhaps my experience is not what others are getting, but today I stopped by looking for a specific tool. I spent 15 min looking for myself, but failed to locate the tool. I only noticed 2 employees and by the time I had spent looking there was only one, who was helping check out customers. I stood in line to ask for help. Once it was my turn in line, I explained I wasn't able to find a tool and the response I got was "well of you can't find it, it must be out of stock". I then went to Standard plumbing and supply, and was given the complete opposite experience. I was greeted at hmthe door, asked what they could help me with, I was shown the tools what the pros...