Chantilly Lace Bridals, Formals, & Tuxedos — Local services in Blacksburg

After trying on lots of dresses at a lot of other places, I ended up going right across the street to Chantilly Lace. I found my dream dress and was so happy. The dress was gorgeous and they had lots of options. I eventually bought my veil and head pieces from them. I loved working with them however, I would recommend ordering your pieces well ahead of time. They actually ordered me the wrong piece and I didn't get it for the wedding. I got the veil but very late, and wasn't able to use it for my bridal portraits. They worked with me to try to get everything to me, including willingly offering overnight shipping etc. I ended up getting the veil and the headpiece on the day of but only got one headpiece (since they had ordered the wrong thing). They refunded me for both headpieces and overall were very nice to work with. The store associates and employees are genuinely delightful and great. However, if you have to speak to the owner - I hope that you don't have to do it at a time that is stressful or if you are upset with the store because she was terrible to speak with. I was never a stressed out Bride or Bridezilla, I never yelled at them or was upset. I kept my composure and yet the owner basically screamed through the phone and was very high strung. She was extremely stressful and I don't want to work with her ever again. Over all, I would definitely recommend Chantilly Lace - they have good customer service, their dresses and accessories are beautiful, they have extremely affordable tailoring (only cost me around $20 to alter my wedding dress which is basically unheard of), their associates are very friendly, fun and knowledgeable. Just order ahead of time, and hopefully you don't have to interact with the owner. They are a great local business, which I was...

The store was new when I went, and had only been open a couple of weeks, so the cashier made it a point to let us know that a lot of their stock had not yet arrived. It was extremely difficult to find from the Google map directions and we had almost given up when we accidentally ran into it in our way exiting the mall. On the up side, the girl who was working was extremely friendly, helpful, and knowledgeable. She told us that there were dresses she could order if we couldn't find what we were looking for on the floor, which was good to know because they didn't have a whole lot available at the time. The biggest problem we had was when my daughter decided to try on a dress she liked and while we were in the fitting room with her half into the dress, my younger daughter (who is 10) suddenly says. "Why is there a camera in here where people change their clothes?" Mortified, I looked up to the ceiling to see what she was talking about thinking she had to be mistaken, but, sure enough, right above my head and clearly inside the first fitting room, there was a security camera. My older daughter, who was topless and trying to get the dress the rest of the way on to cover her chest, noticed it as well and said, "Well that's not very comforting considering it can pretty much ONLY see inside the fitting room " Being shocked and unsettled by this discovery, she changed back into her own clothes and we left pretty abruptly. The positioning of it was extremely questionable considering that it probably didn't get much of a view of anything else in the store. I'd like to believe that the placement was accidental since they are relatively new, but regardless, it was still rather...

I bought my dress at another boutique back home in Richmond, but I live in town so I wanted to get my dress altered close by. Chantilly Lace graciously took my beautiful wedding dress on and said they would alter my dress and charge a small fee for being an outside client. The staff at Chantilly Lace are very friendly, but its a small group of girls and the shop gets very busy. Almost all the times I was there, they seemed overwhelmed. The seamstress/owner was always late and always in a hurry. The first appt went well, but during my second fitting they called and canceled it the day before and I had family coming town so we had to quickly reschedule for when the owner would be back in town! During my third/final fitting The seamstress was 45 minutes late and she didn't even look at my dress, she just kept talking to other clients that came in after us. So luckily my matron of honor was there and she went over the dress and asked questions about loose threads etc. I don't know if its because my dress was an outside dress but I felt like my business didn't matter. The day before my wedding I went to pick up my dress and they told me it wasn't ready because they didn't have time to steam it the night before. I was very upset! Luckily the woman working steamed it very quickly and I wasn't late getting to our out of town venue. The dress did look and feel amazing. So their quality of work is great and it wasn't too outrageously expensive. The staff is great, but the owner can be hard to work with. If you take your dress here, you need to stay...