These guys are proven experts at ripping off customers. Gave me a 'free' membership via being a tenant of Luxembourg Apartments. When I moved out of there, neither the apartments nor the club told me that i need to close it out. Later, I was spammed a million times about how I have been 'overdue'. Just to get rid of the spam, I threw $100 to their faces so they stopped calling me even though it was completely unjust on their behalf. I don't blame the apartment complex but I do blame the management. Since then been using LA Fitness and....at least they don't cheat!!
Response to owner: That doesn't change the fact that your customer service was rudely threatening about reporting me to collections. First of all, that's terribly ineffective because it's just a $100. Also, they gave no other option but sending me in circles. They said I need to talk to the apartments and the apartment people said I need to talk to the gym. All the noise only over $100 you could steal from someone 'legally'. Quite shameful but maybe that's your style of business. Since you've made it clear that you can never be in the wrong, I can only hope you will train your customer service department to be more polite in the future and not make money by tricking...
Read moreNot the nicest 'gold' level club, doesn't actually have a lot of amenities for the price level compared to some of the others (Bloomington South has way more to offer). The stairwell down to the locker rooms is terrible, who designed that anyway?? A single-width stairwell as the main connection between the entrance on one floor, almost all exercise areas on the next floor, and the lockers rooms on the bottom floor? Terrible idea, there is always a traffic jam with people having to wait at the top or bottom for others to pass as the width of the stairs can only accommodate one person (and their gym bag) at a time. Overall the layout of this club is weird, very closed off and separated. It really shows its age in the locker rooms, which aren't that nice - not nearly as shiny as other Lifetimes, almost bordering on 'dingy high school locker room'. Also it does not have the full complement of hot tub, sauna, and steam room - only a sauna inside the locker room, and large shared whirlpool outside the locker rooms (apparently this was a tiny lap pool they converted into a giant whirlpool). I go here when there are specific classes I'd like to attend, otherwise I prefer the...
Read moreI have been to multiple Lifetime Fitness location and seem to like this one best.
Firstly because its more convenient for me from where I live and I am used to seeing friendly faces in this location.
This location may be little small but the equipment here are far better than Bloomington South location. They just put in new treadmill which is really nice and have step machine which I use regularly. The only thing that I dislike about this location is their Member Advisor.
Also special mention to Ryan (personal trainer) who has helped me a lot in my workouts. Unlike other Personal trainers (who just watch you workout and does not say anything) he will actually come and tell you if you are doing something wrong and show you correct way of doing it.
Lastly Kudos to the friendly frontdesk staff for a great customer service and cleaning guy and lady for keeping the...
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