Highland Bank — Local services in Bloomington

Horrible experience! I’ve been with highland bank for over 10 years & usually go to the St.paul location, which a FABULOUS place. However, I went to the Bloomington location to open a savings account today & the man who tried to help me not only wouldn’t answer my questions, but also kept pressuring me to transfer my checking account to a different kind of account (I didn’t even want to discuss my checking account!) but also kept bullying me in to deciding on a certain type of savings account. I eventually told him that I felt too pressured to open an account today & left. His behavior was incredibly disrespectful— He didn’t care why I was there or what I needed as a customer. Instead, he kept trying to tell me what he thought I needed! Maybe think about the needs of your customers first...

Spent 20 minutes at the drive through for a simple deposit with cash back. After 15 minutes I rang the bell and asked if there was a problem. The guy came back and said he would get to it. Another 5 minutes went by and he came back with the wrong amount deposited and the wrong cash back. When I questioned him he still got it wrong. Everything I asked for was done wrong and it took 20 minutes. Terrible customer service! I closed all my accounts. Urging the rest of my family to do the same. I have been a Highland customer fo about 30 years but this is unacceptable. Their interest rates are bad too. Found better service and rates at a...

I am a Business Broker with Calhoun Companies and have closed several SBA loan transactions for business buyers and sellers with Melissa Johnston at Highland Bank. She is one of the top SBA lenders in the Twin Cities and has been a proven performer time and time again. Melissa is excellent to work with, very energetic and friendly and highly knowledgeable in every facet of business banking. If you are a business owner, there is no one better to partner with than Melissa Johnston at...