Office Depot — Local services in Bloomington

I took my computer in to have it looked at. I had a virus on it. Kendra took care of me. She was very respective of my time. I dropped off the computer and returned a couple of hours later. Kendra talked to me about what was wrong with my computer and the cost to get it up and running. I then decided to look at some new computers. Kendra was very knowledgeable and showed me computers that would work for me. She was patient and very willing to spend the necessary time with me. She was not "pushy" to try to sell me something. Kendra was genuinely interested in making sure that I looked at what was good for me. I will definitely work with Kendra and Office...

Update: I was contacted by the manager and he was very apologetic and made things right with me.

I also had an issue with the item that I purchased and the manufacturer service center was being difficult to work with. I called the store and Ashley took my call, called the service center herself and within 30 minutes had the issue resolved. Thank you Ashley and Zach .

Original post: Employees were not very helpful. I placed an online order. They canceled one item because they couldn’t find it. When I complained a different employee found it and put it with my order but I had to pay for it again and did not get my discount for ordering online...

The order I placed didn't go through and was never shipped, except all the info I had showed that it did go through and would be 3-5 days. I waited nearly 2 weeks understanding the current situation, however when I called back I spent over an hour on hold to talk to with 2 separate people who both were equally hard to understand as they were ineffective and both hung up to end the conversation. The customer service with Office Depot is terrible and once they go out of business I hope they realize its because they are a poor business and don't blame it on Covid-19, this should be a time when customer service is a atop priority not a...