Outback Steakhouse — Restaurant in Bloomington

I've never had a bad experience there ..until yesterday April 13th 2024. Being a member of ANY restaurant's wait staff, is not an easy job, and I've always known and respected that, I've been a waitress for many years, and this is the 1st time ever, that I've been so disappointed, and honestly, shocked at "professionalism" or lack there of that the staff showed. Not a smile one in the entire place. And after being seated , (we were seated quickly , so that's positive) after that it went downhill rather quickly . We were a party of 4 adults, and 2 children. Our waiter came to take appetizer and drink order, and it took close to 15 mins just to get our drinks, and he didn't bring our 2 grandsons drinks at all, we reminded him, he said ok, and another 20 mins passed, and he walked by , stating that he just realized he forgot their drinks ..again...I also asked him for another glass of water. He came back with kids drinks and not my water....No biggie, we were having a good day with our son, our family..when our food FINALLY arrived (we all got cheeseburgers and fries, except my son, he ordered a steak, and grandsons had burgers and fruit)...So a lady arrived with our food order, and gave it to us, asking do we need anything else, I again, asked for another glass of ice water, and 2 refills of Dr Pepper...she came right back with the drinks, but for whatever reason after she sat our drinks down , she went to push my husband's plate closer to him, no idea why she did, but when she did, she knocked over my husband's glass of Dr pepper, it FILLED his plate of food, all over his shirt and brand new pants, as well as his phone, the table and the floor! She simply said "sorry about that, and something about her " slippery butter fingers"... I asked for some towels she went and brought back 3 towels, sat them on the table and was walking away when we stopped her to ask if she was going to bring my husband a new plate of food since his was now submerged in Dr pepper? And could we have another order of fruit for our grandsons? She said sure, I'll go put in the order. She did not stay and clean up any of the mess, so my husband and I cleaned him up, his phone , (we had to take out and clean and dry, )and the table, chair and floor, which in turn everything was sticky, cause the rags were just dry rags , not wet or anything else. 15 more minutes and our actual original waiter finally brought his new food out. I asked are you guys going to at least knock a little off the bill (which came out to $138!!!!!! Plus a TIP!!!!) for what had just occurred 20 minutes ago, he literally just smiled and had a almost sarcastic grin and chuckle...he thought I was joking!! Also , can we get the bowl of fruit we asked for more than 20 mins ago? He just nodded and walked away...He came back with the fruit , and at that point we were ready for the check and some to go boxes. Nobody ever came and cleared any of our dishes at all until we were gone I guess. And NOPE, nothing was ever said or done about the entire glass of pop that was spilled on my husband his food and belongings or the fact that we had to clean it all up, no apology, no smiles, and certainly no discounted food, and mine and my daughter in law ordered our burgers WELL done ...both were very pink inside!! VERY VERY DISAPPOINTED, Can not believe how much Outback has gone down hill!!! I hate it, because we used to love it...

Well for starters I hadn't been out of the house to do anything for three weeks because of health issues other than Covid and we choose Outback because we generally have a Wonderful experience there but not tonight! First off my wife went to see if there was a wait and there was a 30 minute wait so we waited in our car and watched as people who came in after us were taken before us which was enough to make me upset and then we go in to find out that when my wife put our names in she specifically asked for a table not a booth but they didn't listen and proceeded to seat us at a booth and when we told them that was not what we asked for they told us she should have requested a table and that it would take more time and they couldn't tell us how much longer. My wife told the manager that we did ask for a table to start but nothing was done to correct the problem. It ended up taking another 20 minutes to get our table then the first thing we order was a couple of top shelf Strawberry Margaritas with Patron and for sum reason they think it's a good practice to put Salt on the rim of a fruity mixed drink and clearly you are supposed to use sugar! That is the only thing the Manager fixed! There was no other satisfaction for the rest of the problem! Thank goodness that the waitress was prompt and nice and the food was very good! If it wasn't for her and the food my first trip out of the house in three weeks would have been a...

It saddens me to give Outback a bad review. My husband and I dine out quite a bit, usually a mid afternoon lunch. I hadn't been in the mood for a steak in several months, and a friend recommended Outback. I hadn't eaten at Outback in over 10 years, mostly because of the expense, but the menu looked good and I really like deep fried mushrooms. Well, we went yesterday and despite thinking the Salmon looked really good, I ordered the 6 oz filet mignon. Husband got the sirloin. We both ordered medium (hot pink center). Well, the entire meal was a disappointment. The salad dressing (ranch) had no taste, the mushrooms were over cooked and overly seasoned, the loaded mashed potatoes were too cold to even think about softening the cheese, and the worst, my steak was overdone, looked like crap, and had zero flavor. Husband said his steakwas also not that good. Now, we aren't the type to try for a free meal, but I felt management should know of my disappointment. The waitress summoned the manager who promptly arrived with maybe her assistant. I immediately told them the service was great, and that we are paying for the meal, but before I post a bad review, I wanted to personally let them know my concerns. So I proceeded to go through each food item with them. The manager greatly appreciated talking to us and took $10 off, which was nice, but not necessary. Probably will stick with Longhorn Steakhouse...