Juliana's Boutique — Local services in Blue Ridge

First let me say that this store has THE CUTEST style of clothes and the store is very clean and well put together!!! The patterns are beautiful and there is a very large selection of them! During a recent visit to Blue Ridge, my daughter fell in love with the look in this store one day. To surprise her, I took her back the next day and told her to pick out any dress she wanted. After trying on about 8-10 different dresses, we walked away empty handed. Some were simply not her style which is expected, but the biggest issue was finding a dress that 1- didn’t have a tear, 2- didn’t have a broken zipper, and 3-had proper lining so that it would not be see through. While she was trying dresses on, I was also looking for others for her and ran in to the same issue- finding a dress without a defect. There was also another customer there at the same time actively speaking to one of the clerks about a tear in a dress she had just found. Also, the dressing room curtains should be wider so that one cannot simply walk past and see parts of the body of the person changing. Love the look of the store and the idea, but the quality is just not there in a lot of these dresses, despite the price tags dictating that it...

I never leave bad reviews but the staff here is super rude. I walked in and was smelling a candle and the glass top fell off and broke. I totally expected to pay for it, and was standing there holding it in hand waiting to ask someone what their policy was (this was a voluspa candle - I buy them frequently so I know they’re not cheap) and the completely rude staff member looks at me and goes “you’re going to have to buy that.” I assumed so, but she could have just said “I’m so sorry but our policy is XYZ” but instead was super RUDE and assumed the worst. Great example of - it’s not what you say, it’s how you say it. I was so shocked I said something like “I’m not sure why you’d have them displayed like this” to which she literally laughed at me. I actually expected to shop around and would have bought a few more things (I was specifically in the market for that brand of candle because I normally can only buy them online) and had the staff been even remotely friendly/cool about the situation I would have paid for the broken candle and along with others. But after that I just wanted to leave. Absolutely...

Terrible customer service

I was in town for a rafting trip and did a little shopping in this beautiful town. I bought two bracelets at Juliana's, spending over $77. The first time I wore one of the bracelets, the very next week, it broke. I called and spoke to an associate, and told her about the issue, and advised her that I still have my receipt and would like a replacement or a refund. She admitted she would have to speak to the manager and call me back. This same scenario went on for several weeks, talking with different associates including Emily and Victoria. I requested the owner reach out to me and I was always given an excuse as to why they could not talk to me or why my request for a refund could not be granted (owner out of town, no longer have that style bracelet, etc.) Needless to say, nobody has ever contacted me back as they promised and I still have a broken bracelet. I will not shop there again. Very poor and...