Camelot Lanes — Local services in Boardman

Been coming here since I was a child and have never had a poor experience until dealing with management. My daughter has even been involved with the school bowling program with overall having a good experience. But yesterday I must say that I had a very poor experience.

I tried to book a lane online, two options were available 8-10 pm and 8:30- 10 pm. Spoke to the owner Bob over the phone because I had some questions about what it included , and had an overall good conversation with him; so I decided to book a lane after getting of the phone with him. I chose the 8:30 pm slot, proceeded to enter my information and when I got to the confirmation page, the screen started scrolling upwards on its own preventing me from pressing submit/ confirm. So I refreshed the screen and went through the process again, selecting the open slot, inputting info and going to the final page to confirm and the same problem arose. So after several attempts I called Camelot to explain the issue I was having with trying to book a lane and after being told that there was nothing they could do to help, I asked to speak to a manager. Ended up speaking to Candice, who was very dismissive of the problem I was having. I stated that I think there was something wrong with the site because the screen kept moving upwards on its own and it wouldn’t let me get to the bottom to submit and she said no there was no issue with the site because ppl have been booking all day with no issues and then she said that all the time slots for 8:30 pm were full and I couldn’t book anything (despite the site saying they were open). Her tone was very unprofessional and overall it was a very poor experience as I was surprised she was a manager. I asked to speak the male I had spoken to before ( didn’t know at the time he was the owner) approximately 15 minutes ago to see if he could assist because he was very pleasant. She said there were only girls there and no males and the only male that was there ( the owner) wasn’t there anymore . I asked for his phone number or email address, she said she could not give out that info. So I asked her to take down my phone number to talk to him about my experience. She said she would take it, but I sent an email on the website just to make sure I got a call back to talk about my experience. After getting off the phone 3 minutes later, I tried to book a lane again, this time from my computer, the slot for 8:30 pm was still open so I proceeded to go through the process again and everything went through. I was left to troubleshoot and figure it out on my own without support or help and I felt lied to about the unavailability because the site showed availability the entire time I tried to book, so I felt dismissed by staff. A lot of negative energy coming from that manager, so I felt the need to share.

Later on when I got to the establishment my party had an incident with the bartender (who I’m assuming is the manager Heather) refusing to sell my boyfriend pineapple juice unless they were mixed drinks (alcohol within). The pineapple juice was for me, my sister and my 9 year old daughter. When I went to the front desk to clarify the rule especially since one of the juices were for child, she came over all of a sudden with a police officer, stating if I had a problem, I could talk to him. Which was very aggressive in nature and very threatening especially over pineapple juice. I stated I didn’t have a problem, that I just wanted to clarify that I couldn’t have pineapple juice without alcohol even though I don’t drink and was planning on asking if there was a virgin version of pineapple juice like how most restaurants/ bars offer virgin drinks for non-alcoholic drinkers. Which she then again stated no in a very nasty tone.

Overall, management here at Camelot sucks, and after reading countless reviews of how bad it is, it’s sad that nothing has been done to address it; especially with the manager Heather. It really puts a damper on coming to Camelot knowing how much negativity you’ll have to deal with if you run in...

On 1/6/18 I had my son's birthday party at Camelot Lanes. I made the reservation at least a month prior online and spoke with a Camelot lanes employee via phone and email on more than one occasion confirming everything. With multiple time slots available my first question was "Is cosmic bowling available at the 12-2 slot" the employee told me yes that the league would be gone by then. So I booked it. I proceeded to email Camelot asking could I bring my own cupcakes and would I be able to pay extra for my son to use the flashing bowling ball that wasn't included in my package. I received a reply from Bob Smith stating they could allow that if I was bringing my own cupcakes as a swap. The day of my party came and we showed up and the hostess (Patty) was extremely nice and started the kids bowling shortly after noon with the plans to eat the pizza (because it wouldn't be ready until 1pm)after the hour of bowling, then group picture, game room and presents. I had asked Patty a few times when would the lights be turned out and she mentioned the league was still bowling, 20minutes into bowling she suggested I go down to talk to the supervisor. I was told the same "as soon as the league is done we will shut them off" I explained that is not what was promised I would like to speak to a manager. 30 minutes into my son's party (all of which I was missing dealing with this) the owner Bob Smith decided to emerge from his office to speak with me. He not only stated that his employees would not tell me that but he made fun of the way I stood (I changed my position and did cross my arms) but he repeated the move and said "Oh really, huh" he said we only get a hour of cosmic bowling at which I replied, " I know but my hostess has already started the kids bowling" and the rest of the timeline is planned out. he said we will turn them off when the league is done. he was rude when asking what he wanted me to have done and would not make it right. he wouldn't extend the bowling time they had missed not being cosmic. My question to him was "why would I email you asking to use a flashing ball had I not been told that cosmic bowling was available" he walked away. Had I been told there was a possibility that there was a league I would have chosen a different time slot. I wasn't set on the 12-2 slot. I would not advise anyone to give that man or place any money. I do know another party mom was also disappointed that day as she paid for her daughter's name to be on the sign at the road at which it never was. This bowling alley has it all and this man knows it therefore he feels he can treat anyone the way he wants and it won't affect his business. So I am doing my small part and trying to inform others that just because you ask the right questions, have the answer in writing you still don't get what you are promised when dealing with Camelot lanes and it's awful owner Bob Smith. The only reason I gave it any star at all was because Patty the hostess...

My buddy and I came in to practice for League Monday November 4th. We bowled 5 frames and went to the bar to get a beer my buddy ordered and she asked for both our id’s which we were pulling out and my buddy says oh I know that guy referring to the guy upfront and the blonde bartender lady said, “as a bartender I don’t give a shit who you know that doesn’t matter to me.” And my buddy said “it’s a joke I don’t know him” as we show her our id. She then walks over and asks him if he knows us and carry’s on and on about it to which we have nothing to say so we walk away and sit down and our buddy’s come in to meet us there to bowl. We tell them the story and how the bartender was extremely rude for the 60 seconds we spoke to her which her comment about being a bartender got me because I have been a server since I was 16 years old and a bartender since I was 21 and I never felt the need to speak to people like that. But after we told them the story they went to get a beer and they said wouldn’t it be funny if we said “I know that guy” which they did and she didn’t check any of their IDs came down and asked if I had a problem to which a responded no then she looked at my friend said the same thing and he also said no we laugh it off because it wasn’t really a big deal to which she starts chewing my friend out and said we sent people up to say something which they did on their own will then when we didn’t seem interested in arguing with her she turned around and shut off our lane. I am not looking for anything for this I just want to say I am very disappointed being in the service Industry my self and being a league bowler I get someone not liking a joke but to not let people bowl any more over saying “I know that guy” I think your bartender has some growing up to do before she should be allowed to work with the public. Hope you have a good day and find some better staff ! I never got the young ladies name but she’s about 5’1 and a white blonde woman. I would of been fine just bowling and never going back to the bar but unfortunately the bartender had the power to turn off our lane aswell. Thankfully the nice man refunded our money for bowling. Just wanted to lighten the mood but apparently she couldn’t handle the joke even after...