Disgusting service in the cosmetics department (Dior). I came in today to buy some things like powder, foundation and maybe something else. The seller offered to help me and I agreed. We have started to make a choice. I asked her if they had everything in stock. She said - yes! As a result, when she made up me and we chose it, the circus began. One is missing, then the other. they started offering me Chanel, which I don’t need and I don’t know how it will be on my skin. I was ok to order online. The seller checked out a foundation and one of the powders. As a result, it turned out that the main powder was out of stock and it was impossible to order it online. I asked for a refund for the second powder because one does not work without the other. They could not make a return, they called somewhere. I was shocked because I spent a lot of time on this and my family was waiting for me. They said they couldn’t get online manager. I had two options. First, call yourself. Naturally, I don’t want to do it, second, wait. I asked a supervisor. They also said that have to call. I went to another seller and ask supervisor immediately. When I came back to Dior, the woman calling her supervisor was there. She promised me that the money will be returned and in general they are on hold. By that time, I no longer wanted to buy anything from them. because they are liars, not educated, have terrible service and not respect customers’ time. They all cover each other, making fools out of clients. The supervisor said that it was just the seller’s mistake. No. they just wanted to sell me what they want, not what I need. They don’t respect customers. I perfectly saw their faces and ridicule. the supervisor also said that this is always the case and that something is not available. I asked why they do not do inventory, why they put on display something that is not there. she said that it is always like this, such a business. Seriously? they do not think how to improve the service, they think how to cram it in. I wasted a lot of time on this disrespect and lies to the client. They couldn’t even order online. I know very well how the sellers lie, so I was outraged that they let me go without my goods and a return receipt. Who in America believes in a word? Let’s see, there is a possibility that they will withdraw the money, because I never received the return check. Don’t go there because there are silly sellers, a supervisor who is on the side of the seller, not the client, and an idiotic return system. They could have saved my time but decided to make money and thought I...
Read moreThank you, Gertrude and Beth!!
I recently visited the Bloomingdale’s in Boca Raton to find a new signature men’s fragrance, and I had an exceptional experience thanks to the two incredible sales associates who assisted me. From the moment I walked in, Gertrude and Beth’s warm and welcoming demeanor made me feel like they were old friends.
Both associates were incredibly knowledgeable about the wide range of fragrances available. They took the time to understand my preferences and made thoughtful recommendations based on my tastes. Their expertise was evident as they described the notes and characteristics of each fragrance, helping me find a fragrance as unique as I am.
What truly stood out was their patience and attentiveness. They never rushed me, allowing me to take my time sampling various scents until I found the perfect one. I had a long list of the “most popular” and “most complimented” scents I found on the internet and YouTube. Their genuine enthusiasm and passion for their work made the entire experience enjoyable and memorable.
I left Bloomingdale’s feeling confident and thrilled with my new signature fragrance. Thanks to these outstanding sales associates, I now have a scent that perfectly matches my personality and style. I highly recommend visiting Bloomingdale’s in Boca Raton and seeking out their expertise if you’re in the market for a new men’s fragrance. They truly go above and beyond to ensure customer...
Read moreThis is a beautiful Bloomies. It’s obvious the design was expensive which makes of course prices rather high but for a Mall this design is outstanding.
A NEGATIVE: the store needs to control teens in groups who use obscenities. I witnessed in shoes young men using very disrespectful talk and finally the sales clerk said something. Of course this issue was a problem in the mall in the eating area. Kids clustered and did fake boxing and caused issues with traffic control. Yes, I know it’s the parent’s fault but the store and mall has a responsibility to the full public. In other areas malls had to place signs for what is acceptable behavior. Sadly in NYC McDonalds had to post signs if you are under 18 you must be accompanied by adult. It shouldn’t get that bad here but some HALL MONITORING is needed. This Mall is far nicer than that barn called Aventura. The vibe here is far more sophisticated.
A real treat is 40 carats at Bloomies. If you hadn’t had raspberry frozen yogurt…. YOU MUST ORDER THE MELBA SAUCE… or it’s just yogurt with Melba sauce it’s DIVINE. THE STAFF in 40 Carats was superb. They help the Bloomies brand shine.
Bad public behavior is...
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