Pandora — Local services in Boca Raton

Worst customer service I’ve ever received. Called the store ahead of time to make sure I wouldn’t be going to mall and putting myself and others at risk being that I work in a doctors office. Was told to come in and understood there were no promises that they would exchange it. First off, The representative had the audacity to ask if I had RAN over the $96 ring when I had just explained I bought the ring less than a month ago, wore it once after noticing how it was and have sent multiple emails and have tried to call customer service. Also, wouldn’t one assume that the ring would be broken and unwearable if that were the case? A ridiculous question overall. She then calls another employee over who then tells me they’re currently not accepting anything in stores and to call the numbers I have already been calling. Why have me come in, in the first place? Why give me a possibility on the phone to waste my time? Why would I put myself and others at risk during this time for you to give me another number To call? A number that could’ve been given over the phone if you were aware you weren’t accepting anything in store I might add. I’ve worked in customer service for years and associate with people on a daily basis, this was unprofessional and...

The friendship rings my friends and I bought at the store are beautiful however the customer service here is awful. My friends and I (15 years old) walked into the store and were already greeted with nasty looks. We told the the lady that we wanted to by friendship rings around $50-65. She proceeded to show us the rings while still giving us attitude. We heard the other employees talking to each other about how they needed to watch us as if we were going to steal. We were immediately hovered over by all the employees watching our every move. We in no way wanted to steal and actually spent $200+ all together. The world we live in now is awful where everything is based on stereotypes. Just because we are a couple of teenagers doesn’t mean we want to steal. We are innocent people who just want to buy some rings. Instead of walking out of that store excited with our rings we walked out feeling pressured...

This was my first experience shopping with Pandora, and I can tell you it will also be my last. They placed an item on hold for me and told me that they would honor the current sale price. When I went to pick up and pay for my item, I was then told they could no longer honor the sale price and sadly they made no efforts to correct my situation. Instead, I was told this was due to a “miscommunication” on their part. Although the service was good and kind, I left with a soured experience using Pandora Jewelers for my first time and will be more careful to choose jewelers who care about keeping their promise to...