O'Reilly Auto Parts — Local services in Bonney Lake

Staff can be much better. They acted as tho they were so busy to pull a part down from the shelf said to me they couldn't grab the part I needed bcuz it was busy and they didn't have time, that statement was not true, I arrived to get the part I need, there were 4 associates working , one was just walking back and forth swinging whatever he had in his hand around his finger , there was only 2 customers buying parts, and when I asked for the part I needed the guy who got the part took about 3 steps back where the shelf that hold parts are located and it took all of 3 minutes to find, so to be told they were too busy to stop and look for a part and pull it down from the shelf, was a lie, and besides that is their job, doesn't matter if they have to look for the part and pull it down when I come in to buy something compared to finding the part while I'm on the phone makes no difference, and the computer/cash register shows/locates where the item/part is, indicates exactly where it is located so all the hard work is done for them!! So to lie and be rude is not acceptable, if O'Reilly wants to stay in business then hire adults not kids, adults that take their job seriously and not some snot nose kid walking around swinging a rope on his finger acting as tho he is better then the customer. Like my dad would have said, that kid couldn't find his way out from a wet paper sack. So do better in all areas or...

So after I went in here to buy lug nuts for my car and had an entire conversation with one of their employees about how they didn't have the ones I needed so I was going to go AutoZone (in the same plaza) and inquire about them there which I did. I walked to AutoZone because it's just a few doors over and purchased the lug nuts I needed and then I walked back to my car at oreillys went inside to see if they had a knife I could open the package with which they gave to me and after opening it I gave it back and went outside to my car. A few minutes go by and all the sudden I'm approached by two cops because apparently O'Reilly's called them and told them I stole the lug nuts from them. I was dumb founded. How embarrassing. I showed the cops my receipt from AutoZone and continued about my lug nuts. The cops harassed me for a short while longer and I ended up leaving my car at O'Reilly's and getting a ride home. I will say they were cool about my car being stuck there for a short time but who wouldn't be after calling the cops on someone for no reason despite having had an entire conversation with me about how I was going to go to AutoZone...

The manager Balinda, sold my son the wrong spark plug. Pretty pathetic when a manager can't get the correct spark plug or she's so desperate to make a sell that she will sell the wrong part to a 19yr old kid. When I went in for the correct part the kid at the counter told me they only had 2 in stock but 12 in Sumner I asked for them to be sent to BL for next day pick up, literally 5 times he told me that Sumner was just down the hill. He finally stopped harassing me about going to Sumner to pick it up after I told him that I know where Sumner is I've lived here for 42years and it's my time and gas and I have a truck to fix and dinner to make. And only to discover when I got home he sold me the plug that wasn't gapped. I went to AutoZone and had a much better experience told them about O'Reilly's and they said they get people in there saying the same thing that they have no customer...