Jackson Medical Supply — Local services in Boone

I got a cpap machine from Ames because my physicians were out of Mary Greeley and I love every one of them. The decision made sense, right?? The #1 advice I have is to research machines and patient reviews BEFORE you make decisions on the medical supply company or equipment! Your neurologist can wait a few days to submit the order. The Ames tech didn’t listen to my issues with the mask type and machine so I decided to return the machine. A friend told me about her decision to go to Jackson Medical, why she did, and she showed me her phone app to track nightly progress. That app so awesome but not all machines have this feature. I was determined to purchase the same machine and hope I could get it from Jackson Medical Supply in Boone, even if I had to wait months for the machine. This week I picked up the machine and met with Jeremy. He is fantastic to work with!! There is a huge difference when a person loves what they do. This experience was so positive, he was very thorough….it was a totally different experience for me!! The drive to Jackson Medical is well worth your time!!! They are good...

I thoroughly read the reviews before we made the switch from another company. Five star rating goes to our new medical supply company, Aerocare!

Not only were they incredibly thorough with ordering exactly what we need, just days after our switch to their company, two different employees checked with me to ensure we were getting everything we needed.

Whenever I send an email to our respiratory therapist about supplies, I always receive a helpful response back the same day.

Additionally, just today, we received two items needed that our past company refused to supply for us.

It’s been a great change...

If you want to be overpromised and underdelivered, this is the DME company for you. Their customer service is somewhere between airlines and cable companies. Three times I’ve contacted them to lower the pressure on my CPAP machine. Each time I was promised it would be done. Three times they failed to deliver. No explanation. No reach out. It’s the equivalent of a Dr ordering pain medication for you in a Hospital and the Nurse ignoring it. It’s beyond frustrating. It’s life threatening. Find...