Acote Salon — Local services in Boston

I felt the need to write this review because after a couple of days walking around with THINNED out curly hair I took a full inch off the bottom of my hair and its starting to look better. My genuine inclination was to give complete trust to my stylist and I came in here seeking help to turn my bright red manic panic hair back to a more natural silver look. I got talked into this wild color scheme of colors because right away my stylist assigned to me said my hair was already quite brittle and dry and bleaching out the color or removing the color would break off my hair. I asked for black then but she kept talking me out of what I wanted so now I have a combination of pink, violet, magenta and red and it's really distracting and taking away from my normal healthy glow. I asked her to please just simply cut an inch off the back of my hair and mentioned my preference is more of a rounded shape. She basically added more layers in my hair and flat ironed it to the point where all my natural fullness was gone. I got my hair we today and the layers were not hitting right because all the curl was gone. I snipped off an extra inch of hair so this cut would lay more naturally. I am very upset right now since I was not prepared to give up so much length but since the cut was overly layered I had no choice and had to correct what she gave me. It's a matter of personal preference here. I simply wanted my hair to be silver again but she insisted my hair would be unhealthy then when I urged her to color it black I was encouraged to try a hue of different colors. I will leave my hair alone...no more bleach, no more color and no more trusting new salons with my curly hair. I paid a ton of money to be unhappy and I don't understand why they can give wonderful service here to a few lucky people and a shoddy experience to others like me. I am a pretty unhappy person right now... I just don't like the...

I am a college student. I received a $25 off voucher and decided to see what a high quality, luxurious hair cutting experience would be like. After having difficulty finding a time that worked with me given the clunky scheduling tool, I decided to just try walking in. I was greeted and checked in promptly, and we got on with the hair washing.

I have the sides and back of my head cut with clippers, leaving just about 3 inches of hair on top. The first time I got this cut my 16 year old sister did it. The second time, my mother did, and the third, my ditzy college friend did. I was thrilled with each of their performances, and loved my hair. I was really looking forward to having it a bit “edgier” like the salon’s advertising led me to believe would be the case.

The stylist (Danielle, if I remember correctly) got to the “seam” between my short and long hair and kept trying to leave some hair in between, of medium length. When I kept telling her that that was not what I wanted, asking her to cut so that I only had two lengths of hair, she insisted that that would be impossible, even though two clipper virgins and my mom had managed to do it for me. I finally gave up trying to ask her to do it the way I wanted because she was so insistent. She took off my cape and strode over to the sinks, but I realized another piece that I wasn’t thrilled with. When I asked her if she could take a little more off there, she replied “Of course, anything you want. You're the expert here, I don’t know what I’m doing.”

I was so looking forward to this experience, and was dismally...

I have been coming to the salon since 2017. However, I noticed a decline in quality of the salon during my last two haircuts. It was my final haircut that was the kicker for me. There were no seats available so my haircut was done while I was standing up and shoved into a corner. The stylist took off way more inches that I was comfortable with. I did not want a blunt cut but he insisted that this was what was best for me. I asked for layers and was given an extremely choppy cut. I was then left alone while my stylist went on to work on someone else and the lady who came to blowout my hair later proceeded to start round brushing my hair when it was dripping wet. What should have been a 45 min haircut, turned out to be a 2 and a half hour long horrid experience. I absolutely hated my haircut and when I called the salon to get it fixed, I was told that there was no guarantee that I would not have to pay again. I called again to speak to a manager, and was told that she would call me...did not receive a call. I sent an email cancelling my follow-up appointment because I was not guaranteed that they would fix my haircut at no additional cost, which I feel like is a fair ask. They did nothing to followup with me. Not even a response. Zero accountability.

I just hate my haircut and will not be returning to the salon and am upset with the way I was treated. Trying to now find a new stylish who will be able to...