H&M — Local services in Boston

UNACCEPTABLE AND DEEPLY HUMILIATING EXPERIENCE EVER

I had an extremely bad experience at the H&M men's fitting room. One of the staff members behaved very rudely and unprofessionally toward me in front of other customers waiting in line. He accused me of leaving a mess in the fitting room and demanded that I clean up clothes that were left behind by someone else.

I clearly explained to him that those clothes were not mine. I had only tried on three T-shirts and returned two of them, neatly placed on the table since he was not present at the fitting area at the time.He didn’t care to listen my explanation, he continued to argue he saw me trying on more clothes and continued to argue.

While I was looking other items in the store after trying the clothes, he came after me and confronted me again in front of the queue,demanding I clean up someone else's mess. When I asked him to check the security cameras and requested to speak to a manager, he suddenly changed his tone and claimed he was upset for unrelated reasons. Shockingly, he then started accusing me and my friend of attacking him, which was completely false and deeply upsetting.

If he was dealing with personal issues, it’s no excuse for treating customers in such a hostile and disrespectful manner. I’ve never experienced anything like this before, and it honestly felt discriminatory. For the first time, I felt what racism can look like in a public setting.

I reported the incident to the store manager and hope appropriate action is taken. No customer deserves to be treated this way, and I hope this employee changes his behavior and learns from...

This was a whirlwind of a shopping trip. I went shopping the Sunday of the black friday weekend found three pairs of pants, a shirt and a cardigan. When I went to be rung up, they told me that if I brought in a bag of clothes to donate they would take an extra 15% off. It just so happened that I had a bag of clothes to donate back in my car in Cambridge. The cashier offered to hold my items while I got my clothes to donate. Before leaving I asked the cashier what time they closed and she replied "9 or 10. I don't remember". So I went home, did some errands, ate dinner and grabbed the bag of clothes. At this point it was 7:40. When I looked up driving directions back to the store, I saw that the cashier was mistaken and the store closes at 8 PM on Sundays. After quickly driving over to back bay and I arrived at the store at 8:00 PM on the dot. The cashier who told me they closed at 9 or 10 was actually at the door and was initially not going to let me in. She then remembered me and said she'd talk to her manager. Her manager, Kingston, was amazing. He came over, let me in, took me to the register, called over his coworker Jade to help me and gave me 15% off for my clothes donation. Jade was also quite pleasant and helpful.

Kingston and Jade, you were absolutely wonderful and turned the whole experience around for me. Cashier who's name I did not catch, everybody makes mistakes. Thanks...

Yesterday 10/21 around 11am I had a bad encounter with a sales associate/supervisor working the fitting room. I had several garments including a hat, to match an outfit I was considering in purchasing. Associate stated I was not allowed to go into the fitting room with the hat to try on, not knowing I previously worked at H&M and know the fitting room policy. So I asked him how would I be able to try on the hat with the outfit then, he stated I can go in the fitting room put on the garments I want to try on then call him and he will bring the hat, then take the hat back. Which did not make any sense. Later after I purchased the hat he didn’t allow me to try on, I informed him I previously worked at H&M and know that you are allowed to go into the fitting room to try on hats with out being monitored, I had ask to speak to a supervisor to make a complaint not knowing he was actually the supervisor on shift. Sales associates including supervisors should never profile a customer like that as you can lose sales. Yes I looked young and I am African descent doesn’t mean I plan to steal a $12.99 hat. Which everyone knows anything over $9.99 has sensors on them. He told me if I still have an issue just call customer service to make a complaint and have a nice day (sarcastically). Employees like that should be addressed and properly trained on discrimination and customer...