Catbird Boston — Local services in Boston

I’m obsessed!!! Boston location 03/13/25: Permanent jewelry- I went to Catbird after seeing an ad on the book of faces last night. Looking at the website it seemed very reasonably priced so I expected there would be a catch of some sort but there wasn’t! I was helped by a lovely woman named Izzy/Izzie. She was super helpful. We chatted a bit and she was absolutely lovely. Very friendly. She wasn’t just trying to upsell me either. She took the time to advise me on different chains and sizes so I could pick what was best for my lifestyle. I am beyond impressed with the service I recieved. I only planned on getting one bracelet but now I’m definitely going back for another in the future. I got a bracelet with a heart connector. My pre tax total was $196. I had been looking at bracelets on other websites and a similar bracelet with a clasp from elsewhere would be around the same price so I think the “permanent” aspect is like...

Had an excellent experience with this store, including their associate Maura. I visited a few weeks ago while in Boston to try on a fine jewelry piece my husband would go on to purchase for my birthday. The saleswomen informed me that I received a birthday discount, and they would apply it when I came back in a few weeks. Well, I live in NY so called the Soho location and requested the same discount and to order (an approximate $4.5k) piece and was told it’s not possible and I’d need to do it myself. I called the Boston store and Maura was fantastic - immediately processed my order and despite being quoted a 6-8 week lead time, she worked to get me a piece already made and in struck in another location (all within an hour or two of store closing). Couldn’t be happier and will absolutely make sure I shop at this particular Catbird location going forward....

VERY EXPENSIVE BUT POORLY MADE. Went to the NYC location to get 2 permanent bracelets for my best friends bachelorette party. Spent hundreds of dollars but felt it was ok because they would last for a long while. Not even a month later both of our bracelets had stretched to the point that they were falling off our wrists. We recently went to the Boston location to exchange our “permanent” bracelets for clasped ones and asked for the charms (C&S) ($50 per character) to be separate from the bracelets since they tend to snag in clothing. Finally opened up the bag with our charms and we are completely missing the “C” character. The whole experience with Catbird has been a nightmare and would not recommend anyone spend so much money on things that will easily brake or that you won’t even get what...