Genius Planet — Local services in Boston

I typically use this location as a UPS Access Point for deliveries and so far their hours of operations have been corresponding with when UPS goes there to deliver. However on one particular Saturday, they were closed and UPS went there at 9:44AM; Genius Planet’s website says that their opening time on Saturdays is 9AM. Long story short, the delivery was unsuccessful all because they wasn’t open when their website said they should have been . If your website says you open at 9AM, be there at 9AM. I understand people might show up a little late and might not be ready to work exactly at 9AM but UPS made the attempt 45 minutes after the scheduled opening time so there is no excuse. I paid extra for Saturday delivery and because of this error, I couldn't even Get my package in the appropriate time frame AND I lose out on the shipping cost. And even if I wasn’t relying on a UPS delivery, this just shows that you aren’t open at the time your site says you’re supposed to be open which is misleading to future customers. I will never use this location ever again!

Sidenote: It noticed in the previous review comment, the owner said UPS customers are ungrateful and we would rather go all the way to South Boston. We are not ungrateful however, if your’re not going to fulfill the entire full service & needs of being a UPS access point, then you shouldn’t offer this service. At this rate, I would actually rather go to South Boston if that means I know I’m going to get my package without any...

I've had 3 UPS packages delivered to Genius Planet in the last year. Each time, the customer service experience has been sub-par, but the most recent one has forced me to write this review. My package was dropped off at Genius Planet on 12/20. Unfortunately I couldn't get to it until 12/24. I gave the employee my ID and I confirmed the address on the package is the same as the ID. She goes and checks, comes back and says my package was not there. I double checked my email and she asked for a tracking number, which I provided. She went to check again and said it wasn't there. Another employee said "Let me double check". I was at a loss. I asked the woman what should I do and another gentleman (who was on the phone) said "Contact UPS" and left it at that. Seconds later, the employee that went to double check came back with my package in hand. The woman originally helping me seemed stunned. The only thing that kept me from losing my cool was that it was Christmas Eve, I had other places to get to and this gentleman was actually helpful. At this point I'd rather risk having my packages left on my front steps than have to go back to...

I recently visited the fantastic Genius Planet and had an absolutely amazing experience! From the moment I stepped in, the friendly and knowledgeable staff greeted me with a warm smile. They patiently listened to my requirements and guided me towards the perfect cellphone that met all my needs. The store had a wide range of options to choose from, and the staff went above and beyond to provide detailed information about each model. The purchasing process was smooth, and I left the store feeling confident in my decision. Overall, this store exceeded my expectations with its exceptional customer service and extensive selection. I highly recommend it to anyone in search of a...