Janie and Jack — Local services in Boston

Horrendous customer service under the management of Shelby. She rings up returns incorrectly, missing items and keeping the merchandise you've paid for without refunding you. I realized when I got home, and she wouldn't do a phone return, saying I had to come back into the store. I HAVE A CHILD. I can't just POP IN WHENEVER. I asked to speak to her district manager and she wouldn't provide her name. She wouldn't put me on the phone with a co-worker, saying she was on break. Before this incident, there was a time she wouldn't let me purchase an item over the phone and hold it for me behind the counter for two days. DON'T SUPPORT LOCATIONS THAT TREAT CUSTOMERS POORLY. If you love the clothes, like I do, simply buy it all online and RETURN IT IN STORE TO HER. Just watch her like a hawk when she does it and check your receipt. In-person businesses can't take their customers for granted nowadays. They have to compete with online orders. If they aren't going to have good customer service, then shop elsewhere or use them as online purchase RETURN HUBS and see how...

The worst customer service you will experience, consistently. Anyone can have a bad day, any business can experience one of those days where nothing goes right, but this place is constantly like a flaming inferno of awfulness. On two occasions over 3 months, their receipt printers didn’t work. Prepare to ALWAYS take at least 20 minutes to check out - even if you’re the only one in line. You may or may not get a greeting when you walk in, and if you do, you will likely be misdirected to the wrong part of the store for your needs. The clothes are cute but the experience just isn’t worth it, save your blood pressure and...

Be very wary of ordering clothes with Shelby at this location. She took my credit card number and charged my card. I waited two weeks for my order to come and got nothing. I've been speaking to her all morning. She is rude, condensing and doesn't tell the truth. She never actually placed the order. I asked her to speak to the district manager, Terry. She told me she was at another store, but refused to tell me where she is. Horrible customer service experience. I've been a customer for 8 years. I guess it's time to shop elsewhere! To top it off, my clothes are still...