Läderach — Local services in Boston

Worst customer experience ever. The chocolates are good but the attendant (dressed like a chocolatier), who was also a black woman, treated me with such disrespect that I was astounded. She talked to me as if I was below her and like I've never heard of them before. As I walked away, she was talking to her coworker who asked if there was any other options for me. She talked as if she was gossiping and said yes and quietly told him my other options but never said it to me directly. I am a loyal customer who has purchased online many times from them and was excited to finally come to this store but never again. If this is the type of people laderach hires then it shows the lack of respect they have for their customers. Completely disappointed. Was also told their praline boxes were filled with some truffles as they don't have the stock for only pralines. If I am paying high prices for chocolate, I expect to get what I have purchased. Might as well shut down the store with this much...

Terrible experience at this chocolate shop. To start, I want to commend the lady at the entrance who generously offered samples and introduced the products—her assistance was the only reason I considered making a purchase. I want to complain about the cashier, a fat black lady wearing glasses(objective description). The store was not busy, and I tried to indicate which chocolates I wanted with my eyes, but she ignored me and rudely told me not to cross the glass window, which I found quite offensive since I hadn’t done so. Additionally, she didn’t ask if I wanted a receipt during checkout, which is a basic customer service practice. This makes me question the training Läderach provides to its staff. Was this lady properly trained before starting her job? Unfortunately, despite the quality of the chocolates, I won’t return...

Worse customer experience I've ever seen, and it happens two times for me. I came into the store because the candies look phenomenal, I've tried them the first time and fell in love. Unfortunately, I'm not recommending or returning to this brand because of the racist encounter. I went to the truffle section. A racist encounter from a female employee that I can describe as an older adult with a tattoo, in charge of the truffle aisle. She treated me differently from other customers two different times just because I was Asian. She talked in a menacing tone provide zero help, don't want to answer my question, always looked for new customers, and reject selling me the chocolate the second time that I came back. If you want your store to prosper, would you want to refuse sale to your customers? If I could give 0...