Common Threads Boulder — Local services in Boulder

Update: The business got 3 people to give them 5 star reviews after I posted my review, to help drown out this review. It was extremely obvious from the fact that these people all posted within a day of each other, have 0-1 other review, writing 2-3 sentences. That says a lot about the business's values when it comes to silencing anyone pointing out issues.

The store's response to my review just says that they don't know that they don't understand this topic. Then again, most of their customers are white/white-passing so to understand this topic is not at all a necessity for them at the end of the day.

Diversity and inclusion has everything to do with the shopping experience of buying clothes and shopping in a store. Because that awareness is integrated into interactions with customers and consignors. While I'm sure most people will have a fine experience shopping here, but they are completely unaware of the negative impact they can have on people of color because it will be subtle and non-detectable by people of privilege.

Covert = basically acting on subconscious beliefs. In my original review, I am saying that I believe they are covertly discriminating, not consciously.

"Having a person of color on your team does not automatically equate to inclusivity because diversity (having a range of backgrounds) is not the same as inclusion (making everyone feel valued, respected, and able to fully participate regardless of their background)" - Google search result

I am writing this to inform people of covert discrimination, so others will have a better idea of this store's values.

They lost a bag I had consigned with them, then kicked me out with all my active consigned items. They gave me no opportunity to have a back and forth conversation with them about their decision and dumped it all on me at once and basically told me to go. I believe this has to do with their "lack of resources" to address this issue with more awareness. What a business chooses to do with their resources is their own M.O. But from my perspective, it was easier for them to just put it all on me and use their vague excuses about me having "too many needs that they can't accommodate" than to figure out ways to actually investigate the theft issue.

I had asked why they made this decision and they said they aren't comfortable with the missing bag incident, and that they all had a meeting and agreed that I should be no longer welcomed back. Theft happens, I get it, but why am I punished for it if they didn't believe I had something to do with my own bag going missing/faking something with them. Why else would they be "uncomfortable" with this missing bag issue? They will never directly admit it but their decisions and actions are speaking LOUD AND CLEAR.

I was in shock for many days following my interaction with the store. I have combed through my past interactions with them throughout the 3-ish years I have been a regular consignor and shopper with them trying to look for clues as to when exactly I have asked for too much, or something of that sort. I had thought I was doing everyone a favor by saying something as soon as I found the tags. Had I known this was going to unfold I would have just kept it all to myself.

I believe this is implicit bias playing a role that a person of color isn't trustworthy, especially in a super white city such as Boulder. I have definitely seen some SOLID cultural appropriation from what some of the other shoppers wear in the store, which also tells me the store also isn't really aware of social issues. In a way, why should they? Their customers are pretty much all white and Boulder is very white. The social issues are not in their face enough for them to do something about, and they will continue business just fine catering to their white customers. I have a really hard time believing they would have come to the same decision for a white customer in my situation.

This feels exactly like discrimination to me (because race and implicit bias are always factors when dealing...

A word of caution for anyone looking to consign here:

I brought some clothes to consign here, the shop reviewed all my items & took 5 as "sellable". When I returned at the end of the consignment period, most was fine (3 items sold & I received the money, 1 did not & was returned) except I was told a pair of $200 jeans would not be returned to me as "they were donated".

I asked why and was given an excuse about finding a hole & told that was their policy (even though they had already reviewed my clothes when I first brought them in and I had followed their policy of signing for & calling before the consignment period ends to ask my clothes to be returned to me, not donated, if they did not sell, and had come to pick up the items within the 2week window).

Honestly I am not sure if this is some obscure policy I was not told about, or if the jeans were simply taken by an employee, but in either case I found this completely dishonest and upsetting.

Huge bummer because I had high hopes for this shop & maybe it was a one-time mistake, but I would caution anyone who brings clothes here to keep note / photo (& just be more diligent than I was at arguing if an item goes "missing"). I have since opted to sell items at Crossroads or Buffalo Exchange instead & would recommend those as I have never had such an experience with them. Or donate to ARES or...

I'll echo the other negative reviews here. I dropped off a rare set of my partner's cowboy boots for consignment and they agreed to take them in. Two days later they called saying they were men's boots (they're not, both the heel is too tall for men's and the shaft too narrow. Apparently they don't believe women could have wide feet. But if they don't want to sell them, that's their choice).

They then told me if I didn't pick them up in two days they would be donating them. All while I'm out of town. Then they said 'fine you can have until Tuesday'. Even though when they agreed to take them the agreement is for 45 days.

Calling this bad behavior would be putting it mildly. A review below explained that they weren't allowed to get their clothes in return on short notice but apparently its OK for them to give you two days to pick them up? My biggest issue is the condescending and inconsiderate tone of the person who handled my account. It's not a great idea to enter a contract to make profit off someone's and then to talk down to them.

I won't be consigning with them again and I suggest you...