Hilton Garden Inn Boulder — Hotel in Boulder

Very nice property and beautiful rooms, but be cautious of paying a rate much higher than other guests.

My wife booked a month in advance and the RATE was $388/night (+taxes and parking). On checkin night we both were shocked at the total price and I checked online and rooms were as low as $229/night. They offered the same room with free breakfast, or free parking for $244... you know, for those who didn't pre-plan and just showed up.

I brought this to the manager's attention and he looked me in the eye and proceeded to rationalize why it was reasonable to charge us nearly 2 times more than other guests. He actually referred to the "terms and conditions", explaining that we had 48 hours prior to the checkin date to make any modifications; and that booking early can be "a gamble". I explained that I was unaware that booking a hotel room needed to be treated as though we are going to Vegas.

After he saw we were dissatisfied, he agreed to reduce the rate $100 for 1 day, but within 2 minutes decided on a better plan... to reduce the rate to $350/night for both nights. I immediately pointed out that his "better" idea, was only $76 off and he tried convincing me that he initially offered $50 off one night.

The parking was $18/night, activated by your room key, but when we arrived back at the garage at 12:05 am on the day we would be checking out, it no longer was active. So we paid $36 for parking Friday at 7:30 pm to Saturday at 3:30 pm... when we left for a wedding. We paid the parking garage another $15 when we left Sunday morning. I didn't even bother bringing this to their attention... I got nowhere with arguing over the rate, surely they would talked down to me as they try to convince me that it made sense.

They should have been embarrassed and given us the lower rate... honestly, I was shocked to see the manager response anything short of matching the price.

The Hilton brand has no loyalty to their loyal customers, this was an eye-opener and will forever change how vigilantly I compare prices and surely will result in my cancelling my room 48 hours prior...

I have to only give the HGI only three stars for not paying attention to detail. On the surface it looks great, very clean, and a decent staff. I say only decent because on Check in...two staff members were at the desk, & it was obvious one was being trained, but never acknowledged that I was standing there waiting...and I am HARD TO MISS...so I had to wait for the representative that was already helping a customer to finish before ANYONE would acknowledge me.

The actual room is where I began to notice that details were overlooked. The shower handle came off in my hand on day one...I put it back on and took a shower...I thought they just had low water pressure as part of some Go Green campaign, but I found out from another guest that her water pressure was Great. So I thought it was just our shower but had low pressure in the sink as well. The handle to close the Shower Door was loose as well...I tried to tighten it but it requires an Allen Wrench. On my last day the whole shower handle assembly fell off in my hand...so I had to put it back on...not a big deal and a 30 sec fix, but by now I am wondering if anything in this hotel works the way it was designed.

I was part of a group that stayed at HGI for the week and they did provide a decent breakfast, but by day two I gave up...the food was definitely heat & serve...the eggs, potatoes, pancakes, & french toast were all BLAH...no effort but effective. There were two toasters capable of toasting 4 slices of bread... NEITHER one of them worked, yet they were out there everyday.

NOTE: When you Check in...if you have a vehicle DO NOT FORGET to get your room key activated for the garage entrance as well...this is important facts because NUMEROUS of us were t informed until we tried to park, but had to go back to the Front Desk.

As a Hilton Rewards member...I was disappointed in the lack of attention to the little things...the Cover of the Book is beautiful, but the book...

Regrettably, my recent experience at the Hilton Garden Inn was one of the most disappointing stays I have encountered at any Hilton property. The series of issues I faced left me both frustrated and disheartened, to the point that I am reconsidering any future stays at Hilton properties. The problems began upon my arrival late in the evening, when my digital key failed to work, despite my choosing this option specifically to avoid needing to visit the front desk. I ultimately had to check in at the front desk, where I received a physical key. Once in the room, I noticed that the snacks and drinks typically provided with my reserved room package were missing. I attempted to contact the front desk via the room phone, only to find that the phone was inoperative. This required a second trip to the front desk, where I was informed that the hotel had run out of the pre-packaged snacks and drinks. I was then instructed to select items from the lobby shop and carry them to my room myself, which I found unacceptable. Later, as I prepared for bed, I discovered visible stains on both beds in the room. I reluctantly chose the cleaner of the two to sleep in. The following morning, when I needed to get ready for work, I was met with yet another inconvenience: there was no hot water available in the hotel. This critical issue had not been communicated during the reservation process or at check-in. By this point, my frustration had reached a peak, and I decided to check out early. When I requested a final bill, I noticed an additional $100 charge for early check-out. I approached the manager to address this, and her response was discouraging. I found her demeanor unprofessional, as she was dismissive, spoke in a condescending manner, and seemed amused during the process of crediting my account. This experience was unnecessarily challenging and disappointing, especially as a loyal Hilton customer of...