Savvy on Pearl — Local services in Boulder

After having such a great shopping experience at Free People store just down the block this afternoon, my boyfriend and I had just started chatting about how great their service was and discussed whether we should give them a good online review, in which we have never done before, yet felt so compelled to do it.

While we were walking and chatting about, we then decided to shop at Savvy since the store also carries a variety of Free People clothes that are not available at its local store here on Pearl street in Boulder.

Anyhow, we shopped there between 3 p.m. to 4 p.m. this afternoon and this tiny store was already crowded with so many customers shopping inside, in which I would say there were at least as many as 15 to 20 shoppers, a half of whom they looked like a group of visitors from out-of-town, foreign travelers (people of non-English speaking countries), and so on, constantly going in and out at that time of our visit.

So, one would assume the employees would be busy paying attention to their customers, say, to make sure nobody steals anything from the store, and more importantly, they don't miss out on the great opportunities to help them and thus, to sell more clothes. Well, that wasn't exactly the case.

While I was in the store, I just wanted to try on a new pair of TOMS shoes while wondering whether the store carries the size I was looking for, knowing the possibility that it would be difficult to find such a size in particular styles I want, which is the very reason we went there in the first place.

They would help us if we ask, but it got to the point where we felt very uncomfortable asking them for a help anymore because the store employees seemed to be so busy chatting with each other, as if we were interrupting them. They also didn't greet anyone whether people were coming in or...

We stopped in here last weekend while visiting Boulder and the store owner was very rude and unprofessional. She started a fight with me over a comment I made to my boyfriend about the store’s credit card minimum. I didn’t even see her standing there and definitely wasn’t talking to her, but she felt the need to insert herself into our conversation and got weirdly defensive. When I told her how unprofessional she was being she told my boyfriend that he needs to “control his girlfriend.” I couldn’t even believe that comment came out of a grown woman’s mouth. That is definitely not the kind of message I would want to send to other women especially as a small business owner. It’s really sad that people still think this way in 2021 and would imply that a woman can’t stand up for herself without being silenced by a man. Please think twice before spending your money here, and instead give it to one of the many other small business owners on Pearl street who actually deserve it. Based on other reviews I’ve read, it’s clear that this owner does not care about her customers. I’ve worked in retail and have never in my life encountered a manager this childish. You’re setting a horrible example for your employees and it shows in these 1...

My girlfriend and I came here on our family vacation back up into Colorado. I was super excited to show her around Pearl, as it is something my family has done since we lived there, and always do when we are back. When we entered the shop, we were not greeted, we were not spoken to until we were making a purchase. When making the purchase, my girlfriend said something about the credit card minimum that was directed to me and no one else. The store owner, felt the need to chime in trying to 'defend her business'. I made a visible facial expression of shock, but it seems as if she was too dense to pick it up. Despite the horrible customer service (I felt so bad for the young woman at the register who had to listen to her boss speak like this) and despite the awful conversation, we still made a purchase. AFTER MAKING A PURCHASE, on the way out, she told me to "control my girlfriend". I obviously do not speak for her, but it put myself in a horrible position. There were other people in the store when she said this, and I cannot believe she treats customers this way. We continued to shop down Pearl and had ZERO issues with other shop owners. This woman gives...