CPR Cell Phone Repair Bozeman — Local services in Bozeman

Unfortunately, I had a very negative experience here. My iphone 13 needed a screen repair and Cameron did a fine job replacing it and was faster than he said it would take. In fact, Cameron is good at his job and I have no issues with him.

My problem is that they did not inform me that after a screen repair that the phone water resistance is no longer rated at IP68. This would have been great to know as I would have made changes to my behavior going forward. I got my phone wet again well within the limits of IP68. Despite that my phone died and now I need a new phone, and my new sceen for which I spent $250 only lasted 3 days.

I felt like not informing me of the change of water resistance status warranted a refund. If they told me, I would have done differently. Cameron told me that there was nothing he could do as their warranty policy does not apply for physical damage including water damage. However, in my case, I felt that the warranty was irrelevant as I was not informed the performance of the phone would actually be different after getting the screen replaced since the iphone 13 has a IP68 rating. I left and returned and was a bit more firm. I definitely had the intention of staying respectful and professional which Cameron also was.

However, Cameron let me call the owner because the decision to grant a refund is one that must be made by a more senior worker. This is where things went very downhill. The owner was immediately extremely rude and unkind. As soon as I described the situation, he laughed at me and the first thing out of his mouth was "not gonna happen" in response for my request of a refund. I told him that it was a result of the screen repair that the water resistance changed which he essentially agreed with since he said that that was "common knowledge." Maybe, but it was not common knowledge to me or my acquaintances. He then asked me "did Cameron get your phone wet" several times interrupting me. I told him that that question was a red herring as what is more relevant is that I was not informed that the water resistance changed (ie the performance of the phone changed). He then told me that there was nothing he could do to which I responed, "there is something you can do; you can give me a refund." I want to emphasize that I did not raise my voice in an overtly aggressive way nor did I intentially insult him or use deragatory languange. He then told me that if I did not leave right away he would call the police on me for trespassing. He threatened to call the police after the first time he asked me to leave. He never took the time to hear me out.

I feel as though the owner immediately escalated the situation without cause. He could have said, without laughing or being immediately rude, "I will not give you a refund. Please leave." While I would have still been frustrated, it would have been a much more civil discussion. I demanded a refund in a non-aggressive way. This was very expensive, and he showed absolutely no understanding or sympathy. My impression is that the owner must deal with difficult customers often enough, but mistakingly assumed that I was rude and aggressive and then acted the same. I was very unimpressed with the owners lack of civility. I did not deserve in any way the threat of calling the police. He started the conversation aggressively and ended it even more so.

Edit The general manager was dishonest in at least two areas in his response to my review. First, he was immediately derisive from the first thing he said even though I was calm the entire time. He did not reply "not gonna happen" after the last time I asked for a refund but the very first as it was the very first thing he said. He blatantly lied about that. Another source of dishonesty is that he asked me to leave several times before threatening the police. He only asked me to leave twice. After talking over me and not allowing me to actually explain why I did not think the warranty was relevant in my case, he asked me to leave and threatened to call the police immediately. I wish this...

Terrible customer service call and because I had an issue with my Motorola phone screen. I then proceeded to go into the store, the show face and to let the person know my problem he had quoted me 50/75 at first but said it depends on the phone and whats wrong with it! I was a 200 dollar Walmart phone and the screen was already separated from the phone so 25 percent the work was already done! His whole demeanor had changed once I showed up to the store, and I am black, which makes me believe that I was discriminated against!!! I called a second time to ask simply if I order the screen myself could you still fix it and I just pay the $75 for labor! His tone on the phone was completely different. He seemed like he had an attitude and whining like a five-year-old about a warranty that he cannot provide with the screen and that customers normally get upset because sometimes the screens from Amazon don’t work and he still hast to charge $75. I told him that is fine I do not care but he still proceeded to have an attitude, so this establishment will never receive my business ever And I’m pretty sure they do not care!!! Continued …. You see what Im saying!! What respectful business owner response to a review like the way you just did all you’re doing is trying to defend yourself when it’s he said she said, but I don’t play with grown men man! If your going to be run a business then be straight with me on the phone! You are very smart man you ain’t stupid you know very well what your tone was like on the phone you could play dumb in this review box all you want, but you know good and well how the tone of your voice was like you all mad all frustrated because of the fact that you knew I was about to pay you 150 to fix the $200 phone from Walmart come on be real!! But its all good ill buy a new phone from Amazon Everytime i break a phone just wont use you! My God your customer service is trash! You got some nerve to respond like this i hope a lot of people see this! Also i knew exactly what you was saying about the warranty and I told you i could care less is a 200 dollar walmart phone if you would have said 125 I would have done business with you but im glad i did not because you will NEVER finesse me and about the prejudice or discrimination comment… I mean you are really proving me otherwise, how you responded to this review…..good job!!! that’s...

I went in to have my iPhone 11 repaired; it had a crack in the bottom of he screen. Everything seemed fine initially. They told me that the new screen display they put on has a warranty so if it starts acting up I can come back and get it replaced for free. They were super friendly to me face. Sweet everything is good. Well I get home and already, my touch pad is not responding. Apparently they didn’t use a true apple display for fixing my screen and it doesn’t communicate well with my phone. I think it’s fine, I’ll go back and see if they can fix it or use a true apple screen. The next morning my husband and I wake up and there is $1,000 missing from our bank account! Thats our rent money! So I look and see where the money went and the account shows two $500 charges from Venmo using my debit card. I don’t use Venmo and neither does my husband. I don’t have my card saved on any sites, and I had not purchased anything offline for about a month. Now all of the sudden someone got a hold of my card info? The only place where my card info could have been taken was when I was at CPR Bozeman the previous day. They ask you for your passcode for your phone so that they can test the display after they replace the part. The idiots who repaired my phone got into my bank account app because I have the same pin for that as my passcode to unlock my phone. I know, bad judgment on my part, and my pin for my back account app has been changed. But you would think that a place as highly rated as CPR Bozeman is would have more trust worthy employees. You are doing a professional service for someone who is trusting you with their personal property. The least you can do is be a decent human being and not try and steal from them or snoop around in their phone. Thankfully my husband and I were able to dispute the charges and we now have our rent money back. If the manager of CPR Bozeman ever reads this, and you are a decent human being and would take action, I was there Saturday October 31, at noon. Hopefully this saves anyone else a headache, or if this has happened to anyone else, I would like to...