Plato's Closet — Local services in Brandon

So let me just preface with the fact that I’m not the type to write reviews, but this was a pretty frustrating experience.

I came into the store this weekend while the store had extended hours, and I got there just after 8pm. The guy (super kind and respectful) who checked me in said it would be about an hour, and that was what I figured. So I shopped around for a bit. Around 8:30 I checked the link just to see where in the process I was. It was still in sorting, that was fine I didn’t mind wandering a bit longer since it hadn’t even been 30 minutes. At 8:55 I saw my clothing bag was on the shelf with the buy receipt on it. I went to the register and asked if my buy might be done and the link just might not be updated—and I was directed to a girl who only said “did you receive a text yet” to which I replied “no not yet” and she didn’t hesitate in replying “then it’s not done yet”. I found that pretty rude considering I’m perfectly capable of reading the instructions, but thought okay fine maybe there is something that is still processing behind the scenes. Well, fast forward to 9:30 and the store is closing. I go to check out and let the guy(another guy, also nice) know that I still had a buy in process. He goes and grabs the bag, and very politely explained they had to pass on all of my items, etc. Again, he was warm and actually spoke to me like I was a customer. (ZH was on receipt if that was his login—so please make sure he gets kudos). And listen, I don’t care that they didn’t buy anything I was just stopping by with my leftovers from uptown cheapskate. Which by the way was and always is—a completely different experience. I’m not trying to be that guy, girl, whoever —but they are prompt when items are done and they are all friendly and kind to their customers. All she had to do was say “usually you get a text, but let me check”. Instead she wasted my time and truly her coworkers time, because they were trying to clean up the racks but I was “shopping” until close. Maybe she was tired it was the end of the day, but I am always super mindful and kind in how I speak to people so I know I didn’t have an ounce of attitude—so I didn’t deserve hers. That’s all, hope this helps for future encounters, and for others in...

This store is full of canned responses that sounds something like, blah blah blah I am a lazy stuck up person whose dream of working at the Buckle or Nordstrom with the hopes of being chic was derailed when they learned that their Plato of awesomeness would never exceed a second hand thrift shop named.... Platos. Coincidence, I think not as the employees are a group of wannabe cool kids that struggle with the definition work ethic. Hint, it is more than merely showing up on time. I am by far materialistic, however I do wear name brand clothes. I take care of my clothes, especially my shoes. I had a bag of shoes that included Vans, Pumas, Adidas, Doc Martins, and Nike. Even the oldest pair in the bag looked as good in quality is the newest but they didn't even open the bag to look at a single pair. I watch while I was waiting only to witness them buying not 1, but 3 worn out pair of sneakers from Walmart. So when I was told they we're only taking new items with tags I laughed. When I questioned them if they honestly looked at what I brought in, instead of telling me the truth which was I didn't feel like going through all your stuff, they proceed to word vomit another lie as they purposely made a scene to appear as I was cussing at them. But I assure you, I was raised with manners, and much rather make someone feel dumbfounded then do something like swear in public with kids around which makes me look like a jerk. Well kudos to you Brandon Platos, you succeeded at making yourselves look ridiculous. I will send you the amount I get when I visit a different location, and prove that the kids at Empire Records worked...

HORRIBLE customer service!! If I could give 0 stars I would. First, I walked into the store to sell some clothing. I was told it would be about 20 minutes while they went through everything. An HOUR later I had heard NOTHING about the status of my clothing. When I went to the counter to inquire about the hold up I found 3 employees just hanging out at the front of the store doing nothing but gossiping. I stood at the counter for over 10 minutes before I was even acknowledged, and then when I finally was acknowledged the girl was incredibly rude. Apparently my customer service needs were invading her social hour. At this point I was informed that their computer system was down so they couldn’t purchase my buy. Umm... were any of you planning on informing the customer of that while I sit here and waste my time? Or again was I interrupting your social hour by expecting you to do your damn job? Nobody could give me an ETA as to when it may be back up and I was informed that I could just wait... I left because I didn’t have all day to just wait and experience anymore of this absolutely horrendous customer service. When I drove back the next day I received an entire $7.63 for all of that nonsense. And again when I went to pickup my buy today the same girl had nothing but a nasty attitude and zero customer service skills. I never received an apology of even an acknowledgment of the bad customer service or rudeness. Save yourself the hassle and find a different Plato’s Closet. This store SUCKS!! Hire somebody with customer service...